Business Development Manager

Job Description:

About Us:Tops Pizza is a well-loved and fast-growing UK takeaway brand, known for handcrafted pizzas made with fresh, high-quality ingredients. Since 1988, we've delivered delicious food with speed, great customer service, and a vibrant, high-energy atmosphere. Our diverse menu has something for everyone, including vegetarian and vegan options, and we're proud to serve communities from over 80 locations. As we continue to grow, We are looking for a dynamic and results-driven Business Development Manager to drive growth and brand visibility for our takeaway and delivery pizza store. The ideal candidate will be responsible for developing and implementing strategies to increase sales, customer base, and local market presence both online and offline and help us deliver excellence in every slice.

Role: Business Development Manager

Key Responsibilities:

Sales & Growth:

Develop and execute local marketing and sales strategies to increase takeaway and delivery orders.

Identify and build relationships with corporate clients, community groups, and event organizers for catering and bulk orders.

Monitor sales performance and develop action plans to meet revenue targets.

Explore partnership opportunities with online platforms (Uber Eats, Deliveroo, Just Eat, etc.) and optimize listings for visibility.

Marketing & Promotions:

Plan and implement seasonal promotions, discounts, and loyalty programs.

Manage social media presence and engage local audiences through creative campaigns.

Collaborate with influencers, local businesses, and community events to promote the brand.

Analyze marketing results and customer feedback to refine campaigns.

Customer Experience:

Work with store teams to ensure consistent, high-quality service.

Develop initiatives to improve customer retention and satisfaction.

Resolve customer issues promptly and professionally to maintain a positive reputation.

Operational Support:

Track key performance metrics such as order volume, delivery times, and repeat customers.

Provide insights to improve menu offerings and pricing strategy.

Support recruitment and training initiatives to ensure staff are aligned with brand standards.

Work in the store when situation demands.

Requirements:

Proven experience in business development, marketing, or sales. preferably in the food and beverage or hospitality sector.

Strong understanding of the local market and customer trends in takeaway and food delivery.

Excellent communication, negotiation, and relationship-building skills.

Proficiency with social media marketing and basic digital tools (Google Ads, Meta Business, Canva, etc.).

Results oriented mindset with strong analytical and problem-solving skills.

Essential Skills and Experience:

· Proven experience of Business Development Manager in a takeaway pizza shop or similar fast-paced outlet independently.

· Proven ability to lead a team and manage high-paced service.

· Strong understanding of health & safety, hygiene, and business management principles.

Perks & Benefits:

· Free staff meal during every shift

· 50% discount on food and drinks

· Pension contribution.

· Staff recognition and reward incentives for great performance

· Opportunity to take part in seasonal menu testing and contribute ideas

· Uniform provided (including safety gear for deliveries)

· Flexible shifts to suit your availability

· Mileage or bike maintenance support if using your own bike

Working Hours & Salary:

This is a full-time position, requiring 37.5 hours per week. A competitive salary of £50,000 to £57,000 per year based on experience, along with performance-based incentives and additional benefits will be offered to the right candidate.

Equal Opportunities: We are committed to being an equal opportunities employer and actively welcome applications from all backgrounds. We do not discriminate on the basis of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, gender identity, caring responsibilities, age, religion or belief. All employment decisions are made based on merit, qualifications, and business needs. Where specific job requirements apply, they will be clearly stated.

Job Types: Full-time, Permanent

Pay: £50,000.00-£57,000.00 per year

Benefits:

• Canteen
• Employee discount

Work Location: In person