Pet Claims Handler
14 hours ago
Cardiff
We're looking for a new Pet Claims Handlers to join our new Admiral Pet Claims Business This is going to be an exciting and dynamic department, that needs an energetic and confident professional to help support us during this time of growth and innovation. This role would be perfect for an ambitious and multi-talented person who is looking to begin their career within Claims and the wider UK insurance sector and would be responsible for dealing with a portfolio of our Admiral claims and newly acquired MoreThan business.
The successful candidate will be responsible for providing customer-facing claims assessment services within new Claims processing teams based in Peterborough and will support the department in ensuring we follow industry best practice & internal group policy in our dealings with our customers and vet practices, as well as maximising the benefits that these suppliers bring to the business. The successful colleague would managing a mixed portfolio of Pet Claims and engaging with customers and suppliers via a range of communication channels.
Main Duties
- The primary responsibility of this role will be to assess Pet Insurance claims up to £10,000 in value. These claims will be a mixture of "New" and "Continuation" claims. These claims will primarily be Veterinary fee claims and customer engagement will take place through inbound and outbound telephony and digital channels (e.g. webchat, email etc).
- Ensuring relevant processes and procedures are followed to facilitate the effective delivery of relevant business change projects.
- Supporting colleagues to embrace, embed and implement change requirements and deliver excellent performance.
- To be successful in this role it is important to be able to engage effectively with all stakeholders to assess and resolving a range of operational and people claims-related submission.
- Engaging with internal and external colleagues to support the effective co-ordination of customer and claims-related activity.
- Input into the development of our claims processes and customer journey within our business model to support our continuous improvement.
Functional & Technical Competencies
- Strong desire to build a successful Career with an ambitious and fast-growing organisation.
- Enthusiasm to deliver world-class customer service and go that step further for all of stakeholders.
- Ability to multi-task and operate in a fast-paced environment.
Behavioural Competencies
- Strong communication skills and attention to detail
- High attention to details, accuracy, and quality
- Ability to prioritize/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues.
- Ability to relate, build rapport, supervise and work positively with peer group.
We operate under a hybrid model, allowing candidates to work in our Peterborough office for 2 days per week, or more if preferred, while the remainder of their work can be completed from home.
Additional Information
The start date for this position will be the 19th January.
If successful after application stage, you will be invited to attend a screening interview with a member of the recruitment team. This will be completed via telephone call.
The next stage will be attending a final stage interview in our Peterborough office. Interviews will be taking place throughout December.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
LI-SB1-
Senior Travel Claims Handler
6 days ago
Cardiff, Cardiff, United Kingdom CPS Group (UK) Limited Full timeSenior Travel Claims Handler (Large Loss)Full-time • Cardiff (Hybrid)About the CompanyA growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With...
-
Senior Travel Claims Handler
1 week ago
Cardiff, Cardiff, United Kingdom Flair for Recruitment Full time £35,000 - £42,000 per yearDo you have experience handling complex travel insurance claims and supporting others to deliver outstanding customer service?Our client, a dynamic and growing international insurance services company, is looking for a Senior Travel Claims Handler to join their friendly and collaborative team based in Cardiff (hybrid working available).Responsibilities...
-
Chartered Legal Executive/Solicitor
6 days ago
Cardiff, Cardiff, United Kingdom Hugh James Full timeBasisFull timeDate posted11/12/2025Job referenceHJ0416BackgroundOur team of expert military solicitors ensure service men and women have access to the specialist advice they need.The department help military service personnel who need to bring a claim against the Ministry of Defence due to their failure to adequately protect from illness or avoidable...
-
Health, Safety
14 hours ago
Cardiff, Cardiff, United Kingdom Panasonic Full timeCardiff, South Wales2922Panasonic Manufacturing | Based on site in CardiffAre you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational teamYour growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting...
-
Health, Safety
11 hours ago
Cardiff, Cardiff, United Kingdom Panasonic Europe Full timeAre you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational teamYour growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.At Panasonic, we believe in the power of collaboration - only together...
-
Subsidence Claim Handler
2 days ago
Cardiff, United Kingdom Claims Consortium Group Full timeOur Subsidence team are looking for an experienced Claims Handler to join them in our Cardiff office, where you will manage your own caseload of claims. With guidance from our team of Subsidence Specialists, who will be on hand to provide technical direction as required. **Location**:Office based at Cardiff (CF10 3AG) minimum **Salary**: £22,500 - £24,000...
-
Claims Handler
7 days ago
Cardiff, United Kingdom Matt Burton Associates Full timeIn return, you can expect a salary from £23,000 - £25,000, remote working, flexible working, 25 days annual leave, attractive pension contribution and supported career development. **The Claims Handler will be responsible for**: - Management of the end to end claims process for Subsidence Property claims, on behalf of domestic and commercial clients -...
-
Liability Claims Handler
7 days ago
Cardiff, United Kingdom Matt Burton Associates Full timeMBA are looking for claims handlers with experience in Liability Claims (Employer Liability, Public Liability & Personal Injury). Our client is looking to expand the claims function, this role is a remote postion with occasional travel to the Milton Keynes office. Liability Claims Handler Responsibilities: Managing own caseload of Liability Claims and...
-
Claims Handler
4 days ago
Cardiff, United Kingdom The Ardonagh Group Full time**Claims Handler** - Cardiff - ARD986953 Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times. **Objectives and Responsibilities** -...
-
Household Claims Handler
3 days ago
Cardiff, United Kingdom Fill My Vacancy Full timeOur Client is looking to hire a Household Claims Handler. They are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For’, as voted for by their staff. During these recent uncertain times, they have been there to support every single employee. They arefortunate that during the COVID-19 pandemic...
-
Claims Handler
2 days ago
Cardiff, United Kingdom Admiral Full timeCardiff - Do you want to work for a multi-award-winning business, where we put your career and development first?_ We have an exciting opportunity for you to become part of our dynamic and industry-leading Motor Claims department as a Claims Handler. The role of a Claims Handler is both diverse and fulfilling, with the added excitement that no two calls are...
-
Highways Claims Handler
7 days ago
Cardiff, United Kingdom Matt Burton Associates Full timeMBA are currently recruiting for an experienced **Insurance** **Claims** **Handler** to join an exciting global organisation. As a leading player in the insurance industry, our client puts their people are the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth...
-
Liability Claims Handler
7 days ago
Cardiff, United Kingdom Adjusting Appointments Limited Full timeJob Profile A Specialist liability adjusting practice seeks to strengthen its adjusting network through the appointment of an additional liability desk-adjuster/claims handler to work from their South Wales base. The role will be a technical hands-on role where you handle a very varied mixed portfolio of EL and PL claims including third-party property damage...
-
Travel Claims Handler
4 days ago
Cardiff, United Kingdom Matt Burton Associates Full timeTravel Claims Handler Responsibilities: - Managing own caseload of Travel Claims and in a proactive manner, escalating where necessary - Ensuring targets and SLAs are achieved - Liaising with insurers, brokers, clients and policy holders - Ensuring insurance principles are adhered to - Perform ad-hoc tasks as required and directed from the Team Manager...
-
Claims Handler
7 days ago
Cardiff, United Kingdom Admiral Full time**Closing date** **06/10/2024** **About Veygo** Veygo offer app-based flexible short-term car insurance. Whether it be learner driver insurance or temporary insurance, our customers can be on the road in the minutes. We’re building a vibrant, exciting, and disruptive scale-up, that puts customer experience and empowerment at the heart of our business...