Internal Sales Account Manager

2 weeks ago

Smethwick B AX, United Kingdom PRO WORKWEAR Full time £25,000 - £40,000 per year

Job Title: Internal Sales Account ManagerOverview

We are looking for a motivated and customer-focused Internal Sales Account Manager to join our team. This role is responsible for managing a portfolio of customers, handling inbound enquiries, preparing quotes, processing orders, and coordinating with suppliers and dispatch. The ideal candidate will excel at building relationships, providing exceptional service, and ensuring smooth order management from start to finish.

Key Responsibilities

Account Management

  • Manage and grow relationships with an assigned customer base
  • Understand customer needs to provide accurate product information and tailored solutions
  • Proactively follow up on quotes, orders, and opportunities

Sales Support & Customer Service

  • Handle incoming calls and email enquiries in a professional and timely manner
  • Prepare accurate sales quotes and pricing
  • Provide updates on product availability, lead times, and delivery schedules

Order & Supplier Coordination

  • Process customer orders quickly and accurately
  • Raise purchase orders with suppliers and monitor order progress
  • Liaise with suppliers regarding stock, delivery dates, and any issues

Dispatch & Internal Coordination

  • Work closely with dispatch to arrange deliveries and ensure on-time fulfilment
  • Communicate order status and delivery updates to customers
  • Collaborate with internal teams to resolve any service or supply issues

Administration

  • Maintain accurate records in the CRM and internal systems
  • Prepare sales or activity reports as needed
  • Ensure all documentation is complete and follows company procedures

Skills & Qualifications

  • Experience in internal sales, account management, or customer service
  • Strong phone and email communication skills
  • Ability to multitask while maintaining accuracy and attention to detail
  • Familiarity with CRM or ERP systems, and proficiency in Microsoft Office
  • Strong organisational and problem-solving abilities
  • Clothing industry experience is a plus

Personal Attributes

  • Customer-centric mindset with a friendly, professional approach
  • Proactive, reliable, and able to work independently
  • Strong team player with a positive attitude
  • Able to work under pressure and meet deadlines

Job Types: Full-time, Part-time

Pay: From £12.21 per hour

Expected hours: 30 – 40 per week

Benefits:

  • On-site parking

Experience:

  • internal sales: 3 years (preferred)

Work Location: In person

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