Technical Service Delivery Manager

2 days ago

Redhill, Surrey, United Kingdom Elvis Eckardt Recruitment Full time £40,000 - £80,000 per year

Technical Service Delivery Manager - Government Satellite Communications

Location:
Redhill (office-based for first 6 months; must be commutable)

Clearance:
Must hold, or be eligible to obtain, DV clearance

The Role:
We are seeking a
Technical Service Manager
to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions.

The role suits a technically capable communicator with experience in
military/defence communications
, particularly
Royal Navy, defence networks, COMSAT/MILSAT
, message handling systems, or secure maritime SatCom environments.

Key Responsibilities:

  • Act as the primary point of contact for the UK Government CSCS contract support case
  • Coordinate internal resolver groups to ensure timely ticket progression and closure
  • Provide service status updates and technical briefings to internal leaders and MoD representatives
  • Plan and oversee service visits, including spares, equipment tracking, and documentation
  • Manage smooth handovers and minor project delivery activities
  • Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight)
  • Identify recurring issues and implement process/service improvements
  • Deliver onboarding and training for 1st/2nd line support teams
  • Support documentation standards, rollout activities, and obsolescence planning
  • Be prepared to "lead from the front" and take ownership in high-pressure or time-critical situations

Must-Haves:

  • Eligible to hold
    DV (Developed Vetting)
    Security Clearance
  • Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)
  • Strong understanding of
    IT networking, SatCom systems, and electronic/electrical equipment
  • Confident communicator able to work directly with senior MoD and government personnel
  • Proactive, organised, and resilient under pressure
  • Competent in standard office systems and ticketing tools
  • Willingness to travel when required

Nice to Haves:

  • ITIL certification or understanding of ITIL service processes
  • Experience with
    obsolescence planning
    , spares management, or project coordination

Application Notes

  • Candidates must
    not have lived outside the UK in the last 5 years
    (for clearance eligibility)

Application Process:

To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Equal Opportunity Employer:

We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.

Contact:
Elvis Eckardt

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