Performance Analyst

1 day ago

London, Greater London, United Kingdom HM Revenue & Customs Full time

Job description

As a Performance Analyst, you will support the delivery of performance analysis across a portfolio of digital services, aligned to a distinct tax regime or digital platform. You'll work closely with Product Managers and agile product teams to ensure the services we deliver are data-informed and continuously improving.

You'll use tools such as Power BI, SQL, and Splunk to analyse user behaviour, identify trends, and help create data stories. You'll also have opportunities to develop your skills and contribute to the performance analysis community.

Person specification

As a Performance Analyst, you will:

  • Undertake performance analysis and provide insight, with skills specified for the 'Performance Analyst' role in the Government Digital and Data profession
  • Support performance analysis across digital services and platforms within Customer Engagement, using data to understand user behaviour and service performance.
  • Work with stakeholders to help define and monitor KPIs through performance frameworks, ensuring alignment with strategic goals and user needs.
  • Use tools such as Power BI, SQL and Splunk to extract, transform and visualise data.
  • Create clear, actionable insights and communicate them effectively to technical and non-technical audiences.
  • Collaborate across disciplines, including user research, product management, and service design, to build a holistic view of service performance.

Essential criteria

  • Experience in performance analysis or a similar analytical role, ideally in a digital or data-driven environment.
  • Proficiency in Power BI or similar business analytics tool, and a working knowledge of SQL and/or Splunk.
  • Ability to work with large, complex datasets to derive meaningful insights.
  • Ability to validate and assure the quality of data, ensuring it is correct, consistent and fit for purpose.
  • A user-centred mindset, with a commitment to improving public services through data and insight.

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