Customer Service Representative

2 days ago


Kingston upon Hull HU AP, United Kingdom Sonoco Full time £23,000 - £28,000 per year

About the job

· Customer Service Representative

· Hull based

· Hybrid working (3 days office based)

· Permanent, full-time (35 hours per week)

· £23k- £28k per annum + Benefits: Private Health Scheme (incl. GP Services, Dental & Optical), Employer Pension Contribution up to 11%, 26 days holiday plus bank holidays, hybrid working, flexible working, early finish on a Friday, Christmas shut down, Flu vaccination, eye test vouchers, funded professional qualifications

About Trident

Our aim is to be a company our people love to work for, and our customers love to work with. A happy, engaged workforce drives exceptional service, leading to customer retention and growth.

We are a global leader in graphics and digital asset management, delivering high-quality, consistent creative solutions for some of the world's most recognized brands. With over 30 years of trusted partnerships and cutting-edge technology, we offer seamless, 24/7 global support to our clients.

The Role

Join our client service team as a Customer Service Representative, where you'll deliver exceptional customer service and ensure smooth project execution. Key responsibilities include:

  • Supporting Senior Customer Service Representatives in meeting project timelines.
  • Updating trackers and scheduling artwork tasks using in-house tools.
  • Reviewing customer information, creating internal briefs, and conducting quality checks.
  • Managing data input in our online artwork management system.
  • Ensuring completed artworks are delivered to printers within customer KPIs.
  • Building strong working relationships with internal production teams.

What We're Looking For

We're seeking someone who:

  • Puts Customers First: Builds relationships, resolves challenges with empathy, and ensures satisfaction.
  • Thrives in a Team: Collaborates effectively and supports colleagues.
  • Delivers Results: Manages tasks efficiently, meets deadlines, and solves problems proactively.
  • Has Experience: Ideally in a similar role or the print/packaging industry (training provided).

Additional skills:

  • A proactive, professional approach with strong attention to detail.
  • Excellent communication and organizational abilities.
  • The flexibility to adapt to changing priorities and thrive under pressure.

Why Join Us?

We offer a supportive and dynamic environment where you can grow your skills, lead impactful projects, and work with world-class brands.

Recruitment timeline:

· Application deadline: 30th November 2025

· Shortlisting & Pre-Screening Calls: W.C 1st December 2025

· Interviews (on-site): W.C 8th December 2025

*timeline may be subject to change

Job Type: Full-time

Pay: £23,000.00-£28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free flu jabs
  • Free parking
  • On-site parking
  • Work from home

Ability to commute/relocate:

  • Kingston upon Hull HU7 3AP: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Kingston upon Hull HU7 3AP



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