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Trainer Engagement

2 weeks ago

Manchester, New Hampshire, United Kingdom Vocational Training Hub Full time £40,000 per year

NO AGENCIES

Job Title:
Trainer Engagement & Vetting Officer

Location:
On-Site, Manchester, U.K.

Job Type:
Full Time

Salary:
£40,000

About Us

We are a passionate, purpose-driven organisation dedicated to upskilling and empowering professionals who work with vulnerable children and adults in care. Our mission is to provide care professionals with the knowledge, skills, and confidence they need to deliver outstanding support—ultimately transforming lives.

By joining our team, your work will have a meaningful impact—not only within our organisation, but also on the lives of those who rely on compassionate, skilled care.

The Role

We are seeking a proactive, professional, and detail-oriented individual to lead our trainer engagement and vetting processes. In this role, you will be responsible for expanding and managing our trainer network, ensuring every trainer meets rigorous compliance and quality standards.

You will act as a key point of contact for trainers, organisations, and learners, supporting the delivery of outstanding face-to-face training sessions. Strong communication skills, excellent phone etiquette, and the ability to build relationships quickly are essential.

Key Responsibilities

  • Trainer Networking & Recruitment
  • Identify, engage, and build lasting relationships with trainers across multiple sectors.
  • Grow and maintain our database of approved trainers.
  • Proactively source trainers to meet specific client or learner needs.
  • Trainer Vetting & Compliance
  • Carry out thorough checks on trainer credentials, including qualifications, references, compliance documents, and background verification.
  • Ensure trainers meet both internal standards and external regulatory requirements before approval.
  • Maintain accurate, up-to-date records of trainer approvals and renewals.
  • Communication & Stakeholder Engagement
  • Liaise professionally with organisations, clients, and learners via phone and email.
  • Ensure all communications reflect courtesy, professionalism, and clarity.
  • Escalate concerns or issues promptly to management.
  • Cross-Department Collaboration
  • Partner with Customer Support on tasks such as documentation, scheduling, and database management.
  • Collaborate with Account Management on face-to-face training bookings.
  • Provide clear instructions and oversight to ensure seamless administrative processes.

What We're Looking For

Core Skills & Experience:

  • Proven experience in recruitment, resourcing, or a related field.
  • Excellent listening, verbal, and written communication skills.
  • Strong phone etiquette and the ability to quickly build rapport.
  • Confident and diplomatic, with the ability to enforce standards consistently.
  • Leadership potential, with ambition to grow into managing a larger team.
  • Critical thinking and sound judgment in problem-solving.
  • Highly organised, detail-oriented, and accurate in record-keeping.
  • Ability to prioritise and manage multiple trainer relationships simultaneously.
  • A collaborative, team-oriented mindset with strong stakeholder management skills.

Desirable Experience:

  • Background in training, education, HR, or compliance roles.
  • Knowledge of regulatory and safeguarding requirements in the training or care sectors.
  • Experience using CRM or LMS systems for managing trainers and learners.

What We Offer

  • Supportive Team:

Join a mission-driven, collaborative workplace where compassion and excellence are core values.
- Meaningful Work:

Play a vital role in raising care standards and ensuring trainer quality and compliance.
- Central Location:

Work in a comfortable, accessible city-centre office.
- Competitive Package:

£40,000 salary, 33 days of paid holiday, and opportunities for professional growth.