Receptionist

Job Ref: CHE1888

Branch: Cheval Knightsbridge

Location: Cheval Knightsbridge, London (South West)

Salary/Benefits: Competitive Salary, company benefits and Service Charge

Contract type: Permanent

Hours: Full Time

Shift pattern: 5/7 days with weekend work

Hours per week: 40

Posted date: 02/12/2025

Closing date: 15/01/2026

Cheval Collection is excited to announce an opportunity for a receptionist to join our dynamic and motivated team of hospitality professionals at Cheval Knightsbridge.

Our apartments are situated in various locations around the Knightsbridge village and are full of character, each mews house, townhouse, apartment or cottage boasts its own personality and style of décor.

We are seeking a professional and personable Receptionist to join our dedicated front office team. This role is essential to the smooth and efficient running of the front desk, ensuring consistently high standards of service throughout the guest journey. You will be responsible for managing all aspects of guest arrival and departure, including registration, key distribution, apartment induction, allocation, payment collection, invoice generation, and account reconciliation.

You will provide accurate information, thoughtful advice, and timely responses to guest enquiries, ensuring every interaction is welcoming and seamless. You will also help maintain the safety and security of the building, contributing to a safe and hospitable environment for all residents and visitors.

As the welcoming face of the residence, you will bring a warm, professional, and approachable demeanour to every interaction. This is a varied and fast-paced role that requires flexibility, attention to detail, and a proactive approach. Previous experience in a front desk or hospitality role is desirable, along with excellent communication skills and a strong team ethic.

At Cheval Knightsbridge, you will be part of a vibrant team dedicated to excellence in hospitality. Teamwork is at the heart of our success, and you will collaborate closely with your colleagues to provide exceptional service and create memorable experiences for our guests. We offer a supportive work environment where your contributions are valued and recognised.

This varied role offers opportunities for professional growth within our award-winning company.

We want you to apply for this role if you have:

• Previous experience as a receptionist within a 5* luxury service environment.
• PMS systems (Opera / Unifocus) and strong computer literacy.
• Good written and spoken level of English, proficiency in Arabic is desirable but not essential
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• A passion for delivering outstanding hospitality.
• Good knowledge of London and its surroundings.
• Ability to perform manual handling tasks
• Have a friendly, professional and warm manner
• Can build excellent relationships with guests
• Flexible attitude
• Able to work on own initiative or within a small team

This role requires 40 hours per week, working 5 out of 7 days, with weekend work required.

In return for your passion and drive to succeed we can offer you……

• Competitive salary + Service Charge
• 30 days annual leave (increasing with service, including public holidays)
• Company sick pay
• Life Assurance
• Season Ticket Loan
• Learning and Development programmes
• Discount Staff, Family and Friends rates
• Contribution to personal pension (after 3 months) and many more benefits
• And many more benefits

If you are enthusiastic about providing exceptional service and want to be part of a leading luxury residence, we would love to hear from you

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above positions.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.

Cheval Knightsbridge apartments are situated in various locations around the Knightsbridge village, usually no more than two minutes' walk from our 24-hour reception at 15 Cheval Place. Each apartment is full of character; with every mews house, townhouse, apartment or cottage boasting its own personality and style of décor. You'll be captivated by colourful feature walls, floral patterns and hanging paintings that blend the contemporary with the traditional.