Claims Operations Assistant

To provide administrative support for the oversight of all Asta managed syndicates, to include the production and distribution of Claims MI, liaison with syndicates on data required from them, coordinating all DCA audit activity, and supporting the onboarding and approval of new DCA firms.

• Facilitate all market coordinated DCA audits in DAM and solo audits: This involves organising and overseeing audits of Delegated Claims Administrators (DCAs) both in the Delegated Authority Management (DAM) system and individually, ensuring compliance and performance standards are met.
• Run Weekly Syndicate Performance Metrics and engage syndicates where required: This task includes generating weekly performance reports for syndicates and interacting with them to address any issues or areas for improvement.
• Run the Monthly & Quarterly performance data reports for syndicates: This involves compiling and analysing performance data on a monthly and quarterly basis to provide insights and track progress over time.
• Manage the creation and storage of Claims Handling Licences for all syndicate claims staff: This task includes issuing and maintaining records of licenses for claims handling, ensuring that all syndicate claims staff are properly authorised.
• Registration of new DCA relationships with Lloyd's: This involves registering new relationships with Delegated Claims Administrators with Lloyd's, ensuring all necessary documentation and approvals are in place.
• Recording and ensuring syndicate completion of all large claims movement reports (FRCN): This task includes tracking and verifying that syndicates complete reports on significant claims movements, ensuring accurate and timely reporting.
• Arrange ECF and CRS access for all new syndicate claims staff: This involves setting up access to the Electronic Claims File (ECF) and Claims Reporting System (CRS) for new claims staff, ensuring they have the necessary tools to perform their duties.
• Support the roll out, collection and analysis of DCA performance metrics: Work with onboarding new DCA firms to the AstaPoint solution and work with them to ensure regular (monthly) metrics are provided, and support the Asta team in analysing performance and engaging the DCA firms where performance issues are identified.

Key personal skills

• Strong organisational skills with the ability to manage multiple tasks: Demonstrates the ability to stay organised and handle several tasks at once, ensuring that deadlines are met and work is completed efficiently.
• Effective communication skills, both oral and written: Possesses the ability to clearly express ideas and information in both spoken and written forms, facilitating smooth communication with peers and supervisors.
• Ability to collaborate with individuals at all levels and build strong relationships: Excels in working with others, establishing strong relationships with colleagues and external partners through effective teamwork and interpersonal skills.
• Capability to work independently within established guidelines, with the ability to seek guidance when needed: Shows the ability to work autonomously within defined boundaries, exercising independent thought while knowing when to ask for help or escalate issues.
• Willingness to learn and apply developing expertise to solve problems: Demonstrates a proactive approach to learning and applying new knowledge and skills to identify and resolve issues effectively.

Key technical skills, knowledge and professional qualifications

• Basic understanding of insurance or claims processes: No prior work experience is required, but any exposure to insurance or claims handling through internships or part-time jobs would be beneficial.
• Willingness to learn about claims handling matters: While in-depth technical claims experience is not necessary, a keen interest in understanding the basics of claims processes is advantageous.
• Commitment to professional development: While Cert CII qualification is not required, a willingness to pursue professional studies in insurance (such as CII) is encouraged.
• Familiarity with Lloyd's and/or London Market claims processes: Basic knowledge of these processes is helpful, but not essential. Training will be provided.
• Proficiency in Microsoft Office: Basic skills in Microsoft Office applications, especially Microsoft Excel, are required.

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

• Join us and enjoy our ever-evolving benefits, including but not limited to:
• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Family friendly employer
• Pension - company contribution at 10%
• Life Assurance (10 x basic salary)
• Private medical with an annual health check
• Development, training, and professional qualification
• Employee volunteering programme

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.