Assistant Claims Adjuster

Job SummaryTo manage Financial Institutions, Directors & Officers, and Professional Indemnity (predominantly Construction Professional Indemnity and Solicitors Professional Indemnity) claims received by IGI UK proactively, at individual and portfolio level, optimising spend and achieving high levels of satisfaction for the insured and broker through high quality claims management, resolution and excellent client service.

The candidate will need to be proactive in their approach and determined to succeed in developing the skills required. This is a great opportunity for someone who is interested in developing their career in Claims and who is willing to learn.Job Description

Company Description

IGI - International General Insurance Co. Ltd. is a leading international specialist commercial insurer and reinsurer with a global portfolio of Energy, Property, Construction & Engineering, Ports & Terminals, Marine, Financial Institutions, General Aviation, Professional Indemnity, Casualty, Directors' and Officers', Legal Expenses, Political Violence, Contingency and Treaty Reinsurance. Registered in Bermuda as a limited liability company, with operational headquarters in Amman, Jordan and offices in London, Malta, Bermuda, Norway, Dubai, Kuala Lumpur and Casablanca, we aim to deliver outstanding levels of service to our clients and brokers. Our ratings reflect the financial strength of our business: "A" (Stable) from AM Best; "A-" (Stable) from S&P. In 2024, we had net earnings of $135.2 million. Our holding company has assets in excess of $2,037.6 million, as at 31 December 2024.

Key Responsibilities

• Managing claims from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type and value of the claim.
• Following at all times IGI UK's Claims Reserving Philosophy and Claims Standards.
• Developing, documenting, communicating and executing claims strategies taking into account uncertainties, key decisions, potential outcomes and estimated associated costs.
• Reviewing individual claims within the portfolio and keeping reserves and records up to date as required by IGI UK's claims controls and standards.
• Identifying issues and trends in the portfolio and taking appropriate and/or corrective action.
• Keeping Finance advised of any material claims as set out in the claims authority, protocols and procedures.
• Providing input to underwriters on review of potential or existing insured's claims experience.
• Reporting and analysing claims trends and developments and their potential impact on the book.
• Operating within approved claims authority at all times.
• Having thorough working knowledge of industry regulations and minimum standards to ensure compliance with the regulations and IGI UK's claims and underwriting control standards and protocols.
• Understanding and implementing as appropriate IGI UK's "Treating Customers Fairly" policy as it relates to IGI UK's claim's function.
• Attend external events to network in the market and to continue to build the IGI brand.
• Working closely with the Underwriters and the Claims team in London and Amman as necessary
• Assisting the Professional and Financial Lines Claims Manager in day-to-day claims administration.

Key Attributes & Professional Qualifications

• Degree level education or equivalent preferable. A Levels required as a minimum.
• A minimum of 1 years' claims handling or related experience in the insurance industry working within Professional Indemnity and/or Financial Institutions lines of business. London market experience preferred. Any experience of D&O claims is beneficial but not essential.
• Experience of using ECF2 system is desirable.
• A willingness and ability to represent IGI at third party meetings and events.
• A keen interest in own self professional development. Willingness to work towards CII qualifications, as well as regularly attending training events to continue their own professional development.
• General computer literacy (Outlook, Excel, Word, Powerpoint etc).
• Role models the IGI corporate values of Integrity, Genuine and Innovative, ensuring own behaviours and ways of working respect and mirror these values.
• Strong team player who is also able to work on own initiative within authority limits.
• Excellent attention to detail in order to maintain accuracy of data and file records.
• Customer focused, providing excellent customer service skills both internally to the team and to Underwriters, as well as externally, with clients.
• The candidate needs to be a self-starter, who can manage high volumes during busy periods, has the ability to take and execute instructions and meet deadlines. Must work well under pressure and be able to prioritise tasks, especially during busy periods.
• Excellent Interpersonal skills: active listener, purposeful communication, confident interaction, and ability to work within a team.

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