Project Manager

ROLEPURPOSE

The Project Manager will support the Transformation Director in the discovery, planning, development, and deployment of digital and customer experience initiatives aimed at driving user-centric design and digital transformation across the organisation. This hybrid role will involve elements of business analysis, quality control, and project management, ensuring that projects are delivered efficiently and effectively. The Project Manager will lead initiatives to enhance customer engagement, improve digital processes, and elevate overall service delivery within the organisation.

Key Accountabilities

• Discovery: Conduct research, facilitate requirement gathering sessions, create workflows, develop prototypes, define user stories, and establish project scope.
• Planning: Oversee resource allocation, budget management, timeline development, risk mitigation strategies, training plans, and test plans.
• Project Initiation: Produce comprehensive Project Initiation Documents.
• Project Management: Manage day-to-day project activities, including stakeholder engagement and collaboration, task management, risk and issue management, change management, project documentation and administration, and reporting.
• Quality Assurance: Develop test plans, conduct test sessions, facilitate or witness User Acceptance Testing (UAT), and manage bug tracking and resolution.
• Project Closure: Support the transition to Business As Usual (BAU), schedule project end reports, and organise benefit realisation sessions.

Knowledge,skillsand Experience

• Proven experience in project management, with relevant qualifications essential.
• Extensive digital and customer experience skills, with a strong understanding of user-centric design and digital transformation initiatives.
• Strong communication and interpersonal skills to effectively engage with stakeholders at all levels.
• Excellent problem-solving and issue resolution abilities.
• Comfortable managing multiple tasks and prioritising workload effectively.
• Highly organised with a strong focus on process improvement.
• Meticulous attention to detail in all aspects of work.
• Forward-thinking with the ability to take the initiative.
• Experience with Microsoft Office applications.
• Preferably experience within the real estate sector.
• Ideally, familiarity with Agile project management practices.

About Us
The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.

Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our 'Project 1000' initiative.

Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DE&I Board to champion DE&I in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.

We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you're excited to be part of a company that champions diversity and inclusion but don't meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization.

For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company