Lead Product Manager

Job Title: Lead Product Manager

Location: Oldbury – Hybrid – Three Days in Office

Employment Type: Permanent

Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

Roadside Operations at the AA are entering a bold new chapter. We're launching a new operating model designed to drive efficiency, accountability, and innovative thinking, with data as our superpower. This is a transformational journey, not a one-off change, and you'll be part of the team that takes our roadside operation from good to great.

As Lead Product Manager, reporting to the Road Ops Transformation Director, you'll play a pivotal role in shaping the future of our operations. You'll lead a team of product managers to identify, capture, analyse and document business requirements that underpin the success of our Road Ops of the Future programme. Your insights will ensure business needs are not only understood but met with precision.

You'll define key artefacts, processes and methodologies, and work closely with the Head of Business Readiness and COO to deliver transformational solutions. Collaborating across IT and business teams, you'll translate current and future operational needs into clear, actionable requirements for architecture, design and development.

You'll be the voice of accountability, engaging with business owners to ensure core requirements are captured and working with partners and providers to enhance our core applications. Whether it's regulatory change, technology future-proofing or introducing new products and processes, you'll be central to enabling, enhancing and improving how we operate.

• Leading a team of Product Managers to deliver transformational change across Roadside Operations
• Defining and documenting business requirements, processes, and data product solutions
• Collaborating with IT and business teams to shape future operational capabilities
• Driving continuous improvement initiatives that enhance efficiency and customer outcomes
• Supporting investment decisions through detailed analysis and market insight
• Communicating priorities, risks, and opportunities to senior stakeholders
• Creating and maintaining a roadmap of change aligned to strategic goals
• Championing a data-driven culture and encouraging inquisitiveness around data usage
• Building strong relationships with internal teams and external partners
• Ensuring compliance with regulatory and audit requirements

• Proven experience delivering continuous service improvements
• Strong leadership and influencing skills, with the ability to motivate and empower teams
• Extensive knowledge of analytics, change management, and operational governance
• Experience working with outsourced partners and delivering support solutions
• Strategic mindset with excellent analytical and problem-solving abilities
• Comfortable engaging with senior stakeholders and managing complex portfolios
• Ability to document requirements clearly and drive delivery through others
• Commercially astute with a focus on value and outcomes
• Experience in large organisations with complex product sets
• Knowledge of operations and logistics businesses

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.