Senior CRM Exec

2 weeks ago

London, Greater London, United Kingdom Harnham Full time £35,000 - £50,000 per year

Senior CRM Executive (9-Month Maternity Cover)
Salary:
£35k |
Location:
Flexible (1x month in office)

A rapidly growing membership-based business is seeking a Senior CRM Executive. This role reports into the Lifecycle CRM Lead and is key to building and optimising member journeys across email, push, SMS, and in-app messaging using Braze.

Key Responsibilities:

  • Build, schedule, and optimise lifecycle, transactional, and promotional campaigns.
  • Create and maintain email/SMS/in-app templates and copy.
  • Support large-scale automated journeys including onboarding, renewal, and win-back campaigns.
  • Ensure content is accurate, relevant, and personalised for dynamic member experiences.
  • Monitor campaign performance and contribute to reporting and testing insights.
  • Assist with tagging, segmentation, and personalisation across all CRM channels.

Requirements:

  • 1+ years CRM experience, ideally with copywriting experience.
  • Hands-on experience building campaigns and templates in a CRM (Braze or similar).
  • Strong attention to detail and an analytical mindset.
  • Comfortable working in a fast-growing, flexible environment.

Why Join:

  • Play a pivotal role in engaging millions of members across multiple platforms.
  • Work with an experienced team in a global, rapidly scaling business.

Find out more and apply via the link below

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