D365 CRM Product Lead

2 weeks ago

London, Greater London, United Kingdom Pearson Carter Full time £750,000 - £1,080,000 per year

D365 CRM Product Lead - London - £75k

Role Summary:

We're looking for a CRM Product Lead to take full ownership of our Microsoft Dynamics CRM platform, driving adoption, enabling users, and aligning the system to real business needs across our fast-paced, professional services group.

Responsibilities:

  • Drive Adoption & User Engagement
  • Ensure high CRM engagement across sales, delivery, finance, and leadership teams
  • Lead onboarding, upskilling and ongoing training—tailored by role and function
  • Embed a continuous feedback loop to iterate the CRM around user needs
  • Own the Product Roadmap
  • Act as Product Owner for Dynamics: gather requirements, manage backlog, and lead the roadmap
  • Scope and spec features based on real user workflows and pain points
  • Liaise with internal developers and third-party tech partners to ensure quality delivery
  • Optimise System Performance & Integration
  • Oversee system performance, data integrity, and integration with tools like ATS and finance systems
  • Establish CRM best practices, usage standards, and documentation across the group
  • Engage Senior Stakeholders
  • Align CRM functionality with business objectives across Sales, Finance, Delivery and C-Suite

Experience:

  • Extensive experience implementing and scaling Microsoft Dynamics in a professional services environment
  • Strong track record driving behavioural change and tech adoption in complex stakeholder environments
  • Deep knowledge of how leadership, consulting, or talent businesses operate
  • A hands-on, floor-walking approach—you're as comfortable with end-users as you are with execs
  • Technical & Strategic Acumen
  • Confident translating business processes into CRM specs and delivering through Agile teams
  • Skilled at stakeholder engagement, governance, and change enablement
  • Comfortable engaging with commercial and financial metrics to drive decision-making

Salary:

£75k base salary + benefits

Location:

Hybrid – typically 4 days on site during probation.

Office is based in London

How to Apply

Please reply as soon as possible with your
CV
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