Senior CRM Executive

1 week ago

London, Greater London, United Kingdom Hays Full time £40,000 - £60,000 per year

Your new company
An innovative, fast-growing health and beauty scale-up is seeking a Senior CRM Executive to join their expanding team. Backed by leading investors and operating at the intersection of tech, wellness, and personal care, this business is revolutionising how customers experience skincare, haircare, and health solutions.

Your new role
As Senior CRM Executive, you'll play a pivotal role in shaping and delivering CRM strategies across multiple brands. Working closely with cross-functional teams, you'll lead lifecycle marketing initiatives that drive acquisition, engagement, and retention. This is a unique opportunity to influence CRM strategy across three distinct business units, each with its own customer journeys and growth potential.

Key responsibilities:

  • Plan and execute multichannel CRM campaigns (email, SMS, direct mail) across the full customer lifecycle
  • Develop segmentation strategies and dynamic content to enhance engagement and loyalty
  • Monitor campaign performance, analyse data, and optimise through A/B testing and a test-and-learn approach
  • Collaborate with design, copywriting, and product teams to deliver compelling, on-brand communications
  • Support key growth projects including new product launches and site enhancements

What you'll need to succeed:

  • 3+ years' experience in CRM or lifecycle marketing, ideally within DTC, subscription, or beauty/wellness sectors
  • Hands-on experience with CRM platforms (Braze, Klaviyo, Salesforce, Iterable) and analytics tools
  • Strong analytical skills with a proven ability to derive actionable insights from data
  • Excellent project management and stakeholder engagement skills
  • A passion for customer experience and driving long-term loyalty

What you'll get in return:

  • Competitive salary
  • Hybrid working (3 days in office, 2 remote)
  • 25 days holiday + bank holidays
  • Healthcare cash plan, cycle-to-work scheme, and wellbeing initiatives
  • Discounted products and referral bonuses

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found

  • Senior CRM Executive

    6 days ago

    London, Greater London, United Kingdom Walker & Sloan Full time £30,000 - £60,000 per year

    LondonWalker and Sloan are proud to be working with a well known Performance Marketing Agency in London as they are keen to bring on board a Senior CRM Executive to the team on a full time basis.The Role:As a Senior CRM Executive within our Customer Experience team you'll have a focus on CRM and help influence the way customers engage with brands. You'll...

  • Senior CRM Executive

    6 days ago

    London, Greater London, United Kingdom TFG Brands Full time £40,000 - £80,000 per year

    About The RoleEvery exceptional customer moment starts with our peopleAt TFG London, we believe that it's our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles and Inside Story play a vital role in our success story and that story is only getting more excitingWe are keen to appoint a Senior CRM Executive to...

  • Senior CRM Executive

    6 days ago

    London, Greater London, United Kingdom StrategiQ Full time £50,000 - £60,000 per year

    Are you passionate about creating meaningful customer experiences and bringing brands to life through smart, personalised CRM? As a Senior CRM Executive at StrategiQ, you'll help shape the way customers connect with our clients across their entire journey. You'll work with an award-winning team of strategists, designers and performance experts to build...

  • Senior B2B CRM Executive

    2 days ago

    London, Greater London, United Kingdom Just Eat Takeaway Full time £60,000 - £120,000 per year

    Ready for a challenge?Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and...

  • Senior CRM Executive

    1 week ago

    London, Greater London, United Kingdom Skin + Me Full time £45,000 - £80,000 per year

    We're on the lookout for a strategic, analytical, and creatively minded Senior CRM Executive to join our expanding team. This hybrid role is based three days a week at our Paddington HQ (Monday, Tuesday, and Friday), with the flexibility to work remotely on the remaining two days.You'll have the unique opportunity to work across three distinct business units...

  • Senior CRM Manager

    2 days ago

    London, Greater London, United Kingdom Motorway Full time £60,000 - £120,000 per year

    About MotorwayMotorway is the UK's fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000...

  • CRM Executive

    1 week ago

    London, Greater London, United Kingdom Currys Full time £40,000 - £80,000 per year

    CRM ExecutiveCurrys London Campus at WaterlooPermanentFull TimeGrade 3At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow...

  • Senior CRM Exec

    2 weeks ago

    London, Greater London, United Kingdom Harnham Full time £35,000 - £50,000 per year

    Senior CRM Executive (9-Month Maternity Cover)Salary:£35k |Location:Flexible (1x month in office)A rapidly growing membership-based business is seeking a Senior CRM Executive. This role reports into the Lifecycle CRM Lead and is key to building and optimising member journeys across email, push, SMS, and in-app messaging using Braze.Key...

  • CRM Executive

    1 week ago

    London, Greater London, United Kingdom Currys plc Full time £40,000 - £70,000 per year

    Job description:Currys London Campus at WaterlooPermanentFull TimeGrade 3At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow...

  • CRM Executive

    2 weeks ago

    London, Greater London, United Kingdom NANDO'S LIMITED Full time £30,000 - £40,000 per year

    Salary up to: CompetitiveThis is a hybrid role based in our Putney office 3 days a week.About the role: Nando's is on a journey to Create Lasting Happiness, making a difference to the lives of our people, our customers, and the communities we work in.     Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable...