Senior Welfare Rights Officer

A fantastic opportunity has arisen to join the Welfare Rights, Debt Advice and Fairer Charging Service joining a team of experienced welfare rights and debt advisers.

We are seeking to appoint a full time Senior Welfare Rights Officer who will lead a team of specialist welfare rights advisers. The role involves providing line management and professional supervision including regular case file reviews to quality assure advice in line with service standards.

The Welfare Rights and Debt Advice and Fairer Charging Service is a well-established team based within the Adult Social Care and Health Partnerships Directorate. The service provides welfare rights and debt advice to 5,000 Salford citizens each year and in 2024/25, secured over £12 million for Salford residents through specialist welfare rights and debt advice and representation.

Salford Welfare Rights and Debt Advice Service provides a supportive environment and you will be joining an experienced management team with a passion for independent specialist advice, social justice and innovation. We foster a learning and development culture for all members of the team. We are a person centered service and listen to feedback from our clients to ensure our services are accessible and achieve the best outcomes. Here are some of their comments;

"You have been very helpful and appreciate your help and that you've listened to me."

"Thanks so much for all your time and effort in helping me with this it's a massive weight off my shoulders and I can't thank you enough "

"Thank you for everything that you have done you are so kind I never thought I'd get help the way you have helped me & loads of others."

"Without (your) help I would struggle. I have terrible anxiety and worry immensely about forms like thisit's a fantastic service I am so grateful for it"

"Yesterday I felt more happier than I have been in a long time I could have cried because I've struggled quite a bit.. it means the world to me this help so thanks "

"Thank you so much for the help and support you gave me at such a devastating time if not for you I do not think I would have got through the dark time and place I found myself in at that time"

The service offers accessible face to face advice in community settings and by home visits. We support hybrid and flexible working patterns with the expectation of attending our office base on the Civic Centre campus at least one day per week.

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