Projects Administrator

2 days ago

United Kingdom Remote PebblePad Full time

Role Purpose

The Projects Administrator role provides essential operational and organisational assistance to ensure the smooth delivery of customer onboarding, implementation projects and integrations. This position enables Professional Services specialists to focus on strategic and technical tasks by managing scheduling, documentation, reporting, communication activities, and supporting the creation of high-quality PebblePad content and resources.

Key Responsibilities

Project Coordination

  • Schedule customer meetings; onboarding, integrations and projects (solutions) workshops, and internal team check-ins.
  • Maintain project timelines and update shared calendars.
  • Send reminders for milestones, deadlines, and deliverables.
  • Prepare agendas and take minutes for project-related meetings.

Documentation & Resource Management

  • Organise and maintain project documentation, including onboarding checklists and implementation plans.
  • Version-control templates, workbooks, and workflows in shared repositories.
  • Ensure all resources are accessible and up to date for the team and customers.

Customer Administration

  • Assist with initial account setup, registration forms, and enrolments for training sessions.
  • Prepare and distribute welcome packs or onboarding guides.
  • Track attendance and completion of training modules.

Data & Reporting

  • Compile data on implementation progress, training completion, and customer feedback.
  • Generate reports for KPIs such as adoption rates and project status.
  • Maintain dashboards for leadership visibility.

Communication Support

  • Draft and send customer communications (e.g., onboarding, integration, solutions emails, training reminders).
  • Prepare presentation materials for customer meetings.
  • Coordinate follow-up actions after workshops or training sessions.

Training & Event Logistics

  • Book venues or virtual meeting links for training sessions.
  • Upload training materials to shared platforms.
  • Attend training sessions to support the lead trainer.
  • Track completion of PebblePad Academy modules and badge awards.

Content Creation Support

  • Assist in creating and formatting PebblePad templates, workbooks, and workflows for customer solutions.
  • Support the development of training materials, guides, and resources for onboarding and Academy courses.
  • Help maintain consistency and quality in content design by following brand and accessibility standards.

Quality & Compliance

  • Ensure documentation meets accessibility and compliance standards.
  • Maintain audit trails for project activities and customer interactions.

Internal Team Support

  • Assist with resource allocation by tracking team availability.
  • Organise internal knowledge-sharing sessions and maintain team documentation.
  • Support onboarding of new team members by preparing induction materials.

Essential Experience

  • HE/education setting experience.
  • Working with teaching and learning activities and teams.
  • Implementing and administering digital learning platforms.
  • Supporting training, workshop and onboarding programmes. 
  • Project management experience around service delivery.

Essential Skills & Attributes

  • Strong organisational and time management skills.
  • Excellent written and verbal communication.
  • Proficiency in Microsoft Office and collaboration tools (Teams, SharePoint).
  • Attention to detail and ability to manage multiple priorities.
  • Customer-focused mindset with professionalism and discretion.

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