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Housing Support Offier

2 weeks ago

Redhill, Surrey, United Kingdom Raven Housing Trust Full time £28,500 per year

Location

Redhill

Discipline:

Customer Experience & Support

Job type:

Fixed Term

Salary:

£28,500

Job ref:

005042

Published:

about 7 hours ago

36 hours per week – 12 month Fixed Term Contract (Maternity Cover)

Commutable to Redhill

Hybrid working - expected office days 2 days per week

Job Description - Parashoot Housing Support Officer

Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

  • We Put Customers First in everything we do.
  • We will Always Be Curious about how we can do better.
  • We work together to Make It Happen.

Want to be part of this? We're currently recruiting for a Housing Support Officer to join our Parashoot/Housing Support team.

What you'll achieve in the role:

The overall purpose of this role is to provide housing support to families, singles, and homeless/sofa surfers, including individual support to enable customers to meet their individual outcomes.

Key responsibilities include:

  • Assessing new referrals to establish what customer support is required to enable them to live independently.
  • To assist customers in maximising their benefits, budgeting and managing debts, dealing with formals and correspondence, and sign posting to other agencies if required.
  • Assisting in setting up tenancies and sourcing essential household items for their home.
  • Developing and reviewing support plans with customers and making weekly contact, which can include visits, telephone calls, emails, and text messages.

What you'll bring to Raven:

For this role, we are looking for someone with the following:

  • A good understanding of the housing support needs of vulnerable people whilst demonstrating excellent customer service and communication skills.
  • Strong IT skills, including Office 365 and bespoke systems.
  • Experience and knowledge of assessment and support planning systems and skills.
  • A full, clean driving licence with use of own personal car.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

Enhanced DBS clearance will be required for this role.

Vacancy Close Date: 20th November 2025

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

  • Competitive salaries
  • Fantastic work/life balance with flexible working and generous leave entitlement
  • Strong focus on learning and development, with opportunities to grow your skills and career
  • Enhanced maternity, paternity, and adoption pay
  • Funded health cash plan
  • Extensive wellbeing support
  • Voucher-based recognition scheme
  • Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at or

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, , or phone us on