Customer Support Representative
2 weeks ago
About Us
We are a specialist gym equipment service and maintenance company dedicated to keeping commercial fitness facilities running smoothly. Our regional engineers maintain a wide range of leading brands, helping clients reduce downtime, extend equipment lifespan, and avoid costly repairs.
We offer everything from one-off callouts to fully managed service contracts across single or multi-site operations. Our focus is delivering reliable, professional solutions tailored to each facility's needs.
Job Overview
We're looking for an energetic and dedicated Customer Support Representative to join our team. You'll be the first point of contact for our customers - providing exceptional service, coordinating engineers, and ensuring all queries are handled quickly and professionally.
Key Responsibilities
- Communicate with customers daily via phone and email
- Coordinate engineer schedules and organise work to site
- Prepare monthly account updates and performance reports
- Provide first-line support and resolve customer queries promptly
About You
- Excellent communication and organisational skills
- Strong attention to detail and problem-solving ability
- A positive, customer-first attitude
- Customer service or account management experience (preferred)
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Free parking
- Sick pay
- Transport links
Work Location: In person
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