Claims Case Manager

2 weeks ago

Eastleigh, Hampshire, United Kingdom Aviva Full time £27,000 - £32,400 per year
Critical Illness Claims Case Manager

Salary: circa £27000

Do you have experience in Critical Illness claims and want to take the next step in your career?

This role is perfect for someone ready to take on a new challenge and help manage growing demand in a supportive, customer-focused team.

A bit about the job

You'll be part of the team that assesses Group Critical Illness claims. You'll take initial calls, gather key information, support vulnerable members, and make decisions based on medical evidence.

You'll join a collaborative team that simplifies the claims journey and delivers great outcomes for our customers. This role ensures our members get the help they need during critical times, adding real value to Aviva.

Skills and experience we're looking for
  • Experience with Galahad or Critical Illness products (Group or Individual), ideally in a claims assessment role.
  • Experience managing relationships with customers or suppliers.
  • Excellent telephony skills to explain decisions and negotiate confidently.
  • Strong planning, negotiation, and time management skills.
  • Adaptability, resilience, and a desire for continuous personal development.
What you'll get for this role

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
  • Starting salary - circa £27000 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Aviva-funded Private Medical Benefit to help you get expert support when you need it
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Vivien Gergaly on

  • Dispute Resolution Case Managers x2

    2 weeks ago

    Eastleigh, Hampshire, United Kingdom Abri Group Full time £45,000 - £55,000 per year

    Are you passionate about driving organisational success through effective change strategies? Are you someone who's looking for a new challenge and wanting to make a difference? If so, we have the perfect opportunity for youWe're looking fortwoDispute Resolution Case Managersto join our Dispute Resolutions Team where you'll play a key role in responding to...

  • Paralegal - Major Loss & Casualty

    7 days ago

    Eastleigh, Hampshire, United Kingdom DWF Full time £30,000 - £50,000 per year

    Why join us?DWF is seeking to recruit a motivated and ambitious Paralegal to join our Major Injury and Casualty team in Southampton.Our specialist insurance team includes a large renowned Catastrophic and Major Injury Team, who specialises in complex and major injury claims and advice.As a Paralegal, you will support our legal team in delivering high-quality...

  • Data Governance Manager

    2 weeks ago

    Eastleigh, Hampshire, United Kingdom Kingfisher Full time £85,000 - £100,000 per year

    OverviewPermanent From £65,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of...

  • Surveyor

    5 days ago

    Eastleigh, Hampshire, United Kingdom nuco solutions ltd Full time £40,000 - £60,000 per year

    About the RoleI'm recruiting for a housing association seeking a Surveyor to join their frontline team in Eastleigh, covering the local area including Southampton. You'll ensure homes are safe and well-maintained by carrying out surveys, diagnosing defects and overseeing repair works. The role is varied, fast-paced and customer-focused, so confidence,...

  • Solicitor / Associate Catastrophic Loss - Remote available

    7 days ago

    Eastleigh, Hampshire, United Kingdom DWF Full time

    Why join us?We are currently looking for a talented  Solicitor or Associate to join our Catastrophic Loss team in Southampton. The role can be based from either one of our offices in the South (London or Southampton) or we can consider remote working candidates also. The Catastrophic Loss team at DWF is one of the largest in the UK and is nationally...

  • Principal Lawyer – Litigation

    2 days ago

    Eastleigh, Hampshire, United Kingdom Point 13 Jobs Full time

    Eastleigh Borough Councilis committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and is now seeking aPrincipal Lawyer – Litigationto join the team and provide robust due diligence, legal support and advice.Key ResponsibilitiesSupporting in legal matters arising from the exercise of Council functions across a...

  • Dispute Resolution Co-Ordinator

    7 days ago

    Eastleigh, Hampshire, United Kingdom Abri Group Full time £25,000 - £40,000 per year

    Are you passionate about driving organisational success through effective change strategies? Are you someone who's looking for a new challenge and wanting to make a difference? If so, we have the perfect opportunity for youWe're looking for aDispute Resolution Co-ordinatorto join our Dispute Resolutions Team where you'll support the delivery of Ombudsman...

  • Housing and Homelessness Officer

    5 days ago

    Eastleigh, Hampshire, United Kingdom South East Employers Full time £30,000 - £40,000 per year

    Full TimeEastleigh, HampshirePosted 14 hours ago£34,857 £ / YearCloses: 7 December 2025WebsiteEastleigh Borough CouncilTwo year fixed term contractFull TimeBand 5 – £34,857Eastleigh Borough Council is an ambitious and progressive council. We are recognised for our innovation and achievements, whilst delivering high quality service to our customers and...

  • Employment Adviser

    7 days ago

    Eastleigh, Hampshire, United Kingdom Palladium: Make It Possible Full time £26,208 - £29,000 per year

    Employment Advisor - Restart**LocationThis position is will cover our Eastleigh and Lymington offices. Occasionally the employee may be required to travel to surrounding areas in which the programme is being delivered. In such instances, travel costs will be reimbursed by Palladium.Primary Duties And ResponsibilitiesTake responsibility and accountability for...

  • Housing and Homelessness Officer

    5 days ago

    Eastleigh, Hampshire, United Kingdom Eastleigh Borough Council Full time £34,857 - £40,000 per year

    VacancyPost TitleHousing and Homelessness OfficerDirectoratePeople & CommunitiesLocationEastleigh HouseAdvert Close date07/12/2025Job descriptionJob advert textHousing and Homelessness OfficerTwo year fixed term contractFull TimeBand 5 - £34,857Eastleigh Borough Council is an ambitious and progressive council. We are recognised for our innovation and...