Integrated Single Point of Access Administrator

The closing date is 9th Nov 2025

Job summary

We are seeking an enthusiastic and motivated administrator to join our busy Integrated Single Point of Access (ISPA). The team provides a vital service that includes taking calls from patients, carers, GPs, hospitals, the Ambulance Service, and other healthcare agencies and professionals, and processing email referrals and messages received by the team. You'll need to work calmly and effectively under pressure and have good attention to detail. Excellent communication skills are a must. ISPA work entails using a variety of software packages so good IT skills are also vital to this position. The team also provides administrative support to the Integrated Community Teams (ICTs), which consist of nurses, healthcare support workers, therapists, and the Frailty Support Service. You work well in a team and individually with the ability to prioritise your work to meet deadlines.

Whether full or part time, we offer working hours between 8:00am and 6:00pm across seven days, enhancements are paid for weekend and bank holiday working.

The office is situated within walking distance of the main bus station and train station and there is free on-site parking. Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT.

Main duties, tasks & skills required

Respond to patients, carers and other professionals in a courteous, professional and effective manner whilst upholding Trust Values

Liaise with Team Leaders, Community Matrons and staff within the South West Hampshire Division to provide a safe, effective and timely service to patients and carers

Provide effective administrative support to the Integrated Care Teams and be able to work flexibly across the localities

Ensure governance and confidentiality guidelines and requirements are fully adhered to, processing all communications appropriately within guidelines

Provide a flexible and responsive service according to the needs of the organisation to ensure service delivery standards are maintained at all times

Support colleagues within administration teams

Promote better patient care at all times and utilise resources as efficiently as possible

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification
Qualifications
Essential

RSA 2 Word processing or equivalent or evidence of this standard

GCSEs at grade C or equivalent, including Mathematics and English Language

Current (UK/EU) Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Steve Neville

Pay scheme

Agenda for Change

Band

Band 3

Salary

£ to £ Yearly

Contract

Permanent

Working pattern

Full-Time

Reference number

348-SSW-9600

Job locations

Newtown House

2a and 2b Newtown Road

Eastleigh

Hampshire

SO50 9DB

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