Access Coordinator

4 days ago

Eastleigh, United Kingdom Abri Full time

We’re excited to be looking for a new Access Coordinator to join our Safer Homes team where you'll act as a point of contact for any access matters, proactively striving for 100% access compliance across the operational area, and ensuring essential access is achieved through collaboration with the scheduling and administration team.

You'll liaise with Abri’s in-house legal, and community partnership teams whilst complying with policies and procedures.

You’ll ensure our customers are at the heart of everything we do, so it’s very important your customer service skills are top notch - we want to always go above and beyond and amaze our customers with the services we provide. Remember, we don’t just want to do things the way they’ve always been done, we want do things even better

You'll have excellent communications skills since you'll be working collaboratively with various stakeholders both internally and externally in order to deliver a seamless service.

Does this sound like the opportunity you’ve been looking for? Then we’d love to hear from you

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

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