Senior Compliance Works Coordinator

*Senior Compliance Works Coordinator (12-month FTC) – Lead scheduling and support a high-performing repairs team – Location: High Wycombe (hybrid)
Are you looking to join a growing, values-led organisation with a clear social purpose?*
At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.

About The Role/team
We're looking for an exceptional Senior Compliance Works Coordinator to join our Compliance Works & Repairs team on a 12-month fixed-term contract. You'll lead and support a dedicated team of Compliance Coordinators, helping to deliver an outstanding repairs experience for our customers.

You'll support the Team Leader in managing day-to-day operations, providing coaching, feedback, and input into appraisals. You'll oversee multiple work streams, schedules, and contractor jobs, ensuring repairs are booked efficiently and in line with our tenant deal and corporate standards.

This is a fast-paced role that requires resilience, attention to detail, and a strong focus on quality. You'll collaborate closely with customer services and technicians to drive improvement and deliver a responsive, effective service.

Key Responsibilities

• Support the Team Leader in managing daily operations and team performance
• Provide coaching, feedback, and input into appraisals and training
• Oversee scheduling and contractor coordination across multiple work streams
• Ensure repairs are booked efficiently and meet service standards
• Help reduce works in progress and improve service responsiveness
• Audit processes and drive continuous improvement
• Collaborate with front-line teams to promote shared values and outcomes
• Monitor performance and support delivery of KPIs

Must Haves
What We're Looking For

• Proven ability to lead, plan resources, set targets, and monitor performance
• Strong understanding of repairs scheduling and service delivery
• Commitment to excellent customer service
• Ability to identify and improve poor staff performance
• Analytical skills with experience in data reporting
• Advanced verbal and written communication skills
• Excellent organisational skills and ability to manage time effectively under pressure

Nice To Haves

• Experience working in a housing or property services environment
• Familiarity with compliance and contractor management systems

For Added Brilliance

• Confidence in coaching and developing team members
• Passion for driving improvement and delivering great customer outcomes

Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £x per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that's just the beginning We're also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.