Customer Liaison Officer
3 days ago
We are looking for a Customer Liaison officer to deliver a carbon reduction and net zero programme, transforming the energy efficiency of properties, you must have experience listed below.
Duties and responsibilities include:
- Proactively follow up on no-access properties to arrange retrofit survey appointments.
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
Essential criteria:
- Previous experience of working in a similar role
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Proficiency in Microsoft Office
- Full Driving Licence
Rate: £18 ph - £19 ph
Location: Sheffield
Job Type: Temp to perm
Contract length: 3 months
Pay: £18.00-£19.00 per hour
Expected hours: 40 per week
Work Location: In person
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