Customer Liaison Officer

3 days ago


Sheffield S, United Kingdom GNA Group Full time

We are looking for a Customer Liaison officer to deliver a carbon reduction and net zero programme, transforming the energy efficiency of properties, you must have experience listed below.

Duties and responsibilities include:

  • Proactively follow up on no-access properties to arrange retrofit survey appointments.
  • Lead resident and community engagement initiatives, building strong relationships with local communities.
  • Deliver clear and effective communications to customers and residents about the nature and scope of works.
  • Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
  • Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
  • Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
  • Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

Essential criteria:

  • Previous experience of working in a similar role
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Proficiency in Microsoft Office
  • Full Driving Licence

Rate: £18 ph - £19 ph

Location: Sheffield

Job Type: Temp to perm

Contract length: 3 months

Pay: £18.00-£19.00 per hour

Expected hours: 40 per week

Work Location: In person



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