Customer Liaison Officer

3 days ago


Sheffield, United Kingdom Fortem Full time

The RoleDue to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Yorkshire operations.Our offices are based in Sheffield but this role will cover the Yorkshire area. We are looking for someone who is happy to around the north region.This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm.The CustomerFortem are working with The Guinness Partnership to deliver a Capital Works programme designed to improve longevity of bathrooms in properties, as well as improved energy efficiency.Duties and ResponsibilitiesCustomer Liaison Officer duties and responsibilities include:Lead resident and community engagement initiatives, building strong relationships with local communities.Deliver clear and effective communications to customers and residents about the nature and scope of works.Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.Coordinate access arrangements to ensure works are delivered smoothly and on schedule.Resolve access-related or resident issues p...



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