Tenant / Resident Liaison Officer

2 weeks ago

Sheffield S WE, United Kingdom Liam Bacon Ltd Full time £30,000 - £35,000 per year

Tenant / Resident Liaison Officer

Yorkshire (Multiple Sites)

£30,000–£35,000 + Car/Fuel Allowance + Benefits

6-Month Initial Contract (with potential to go permanent) | Full-Time

About the Company

Liam Bacon Ltd is a long-established, family-run Social Housing Contractor with an excellent reputation for quality, customer care, and staff retention. With a strong pipeline of planned maintenance and refurbishment projects across Yorkshire, they are seeking an experienced and customer-focused Tenant / Resident Liaison Officer to join their team on a permanent basis.

The Role

As a Tenant Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication and a positive tenant experience throughout planned maintenance and refurbishment works. You'll build strong relationships with tenants, local housing associations, and internal teams to support smooth project delivery and uphold the company's excellent reputation.

Projects will mainly consist of external works (such as roofing and solar), with some occasional internal works to tenanted social housing properties.

Key Responsibilities

  • Carry out pre-entry visits, tenant inductions, and provide clear information on planned works.
  • Collect agreements/approval forms and maintain accurate records.
  • Visit tenants in their homes to advise them of project timelines and activities.
  • Act as the first point of contact for all tenant queries and complaints, providing swift and effective resolutions.
  • Liaise with neighbourhood housing associations to build and maintain positive working relationships.
  • Attend and chair tenant forum meetings, ensuring residents are well informed and engaged.
  • Monitor and resolve customer complaints while tracking tenant satisfaction levels.
  • Manage your own diary and appointment scheduling effectively.

About You

  • Proven experience as a Tenant Liaison Officer or in a similar customer-facing role within the housing or construction sector.
  • Strong understanding of tenant rights and housing regulations.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport.
  • Confident in handling complaints and resolving issues diplomatically.
  • Organised and able to manage multiple tasks and priorities.
  • Proficient with technology and software for reporting and documentation.
  • Full UK driving licence is essential, as travel across Yorkshire is required.

What's on Offer

  • Competitive salary of £30,000 – £35,000
  • Fuel/Car Allowance included
  • Supportive, family-oriented working environment
  • Opportunities for training and career development
  • The chance to make a genuine impact on local communities

How to Apply

If you're an experienced Tenant Liaison Officer looking for a new and rewarding challenge across Yorkshire, we'd love to hear from you.

Apply today to join a company that truly values its people, tenants, and the quality of service it delivers.

Job Types: Full-time, Temporary, Temp to perm

Pay: £30,000.00-£35,000.00 per year

Benefits:

  • Company pension

Work Location: In person

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