Executive Support Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in UK.

Job Summary

This vacancy is for an Executive support engineer based 5 days a week onsite office on London. The role is mostly desktop break fix supporting the senior leadership team.

This role is client facing so strong stakeholder skills are needed, and it includes being a point of contact for the executive support team.

We are looking for someone who has previous experience supporting Executives/VIPs at an enterprise level.

Minimum of 3 years (desirable 6 years)' technical experience in providing quality services to the end users which includes

· Possess strong communication skills in English both verbal and written.

· Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.

· Act as the primary interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues.

· Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime.

· Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.

· Be able to provide a white glove concierge service to all executive users.

· Deliver tailored, empathetic support based on executive user needs.

· Provide information on our customers' products and services when asked.

· Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment

· Mobile device support (iOS/iPhone/iPad)

· Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)

1. General Core Competencies to be considered when hiring:

· Customer focused – Customer is #1 Attitude

· Professional and courteous

· Problem solving attitude

· Very good communication skills

· Personal accountability for results

· Detail oriented

· Strong analytical and troubleshooting skills

· High integrity

· Ability to think and act quickly

Benefits

· A supportive, diverse and global team with a brilliant culture.

· Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.

· Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

· Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.

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