Turkish Speaking VIP Account Manager

2 weeks ago

London, Greater London, United Kingdom Gamdom Full time £45,000 - £60,000 per year

About Gamdom
Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we continue to grow, we are committed to delivering exceptional service and unique rewards for our VIP players.

We're now looking for a Turkish Speaking VIP Account Manager to join our team and play a key role in shaping personalized VIP experiences.

Key Responsibilities:

Relationship Management

  • Build and maintain strong relationships with Turkish-speaking VIP players, ensuring their needs are understood and consistently met.

Primary Point of Contact

  • Act as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.

Loyalty & Rewards

  • Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.

Collaboration with Internal Teams

  • Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.

Data-Driven Strategies

  • Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.

Proactive Issue Resolution

  • Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.


What We're Looking For

  • Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
  • Native-level or fluent Turkish speaker, with strong English communication skills.
  • Strong interpersonal skills with a passion for delivering top-tier customer experiences.
  • Exceptional organizational skills and the ability to multitask in a fast-paced environment.
  • Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
  • Analytical mindset with the ability to use data to drive decisions.

    Perks at Gamdom:
    • Fully remote - work from anywhere in the world
    • Flexible schedule
    • 30 days of paid time off
    • Equipment allowance

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