VIP Account Manager

2 weeks ago

London, Greater London, United Kingdom Gamdom Full time £40,000 - £80,000 per year

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences.

Key Responsibilities

Relationship Management:

  • Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met.

Primary Point of Contact:

  • Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.

Loyalty & Rewards:

  • Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.

Collaboration with Internal Teams:

  • Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.

Data-Driven Strategies:

  • Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.

Proactive Issue Resolution:

  • Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

What We're Looking For

  • Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
  • Strong interpersonal skills with a passion for delivering top-tier customer experiences.
  • Exceptional organizational skills and the ability to multitask in a fast-paced environment.
  • Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
  • Analytical mindset with the ability to use data to drive decisions.
  • Fluent in English; additional languages are a plus.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Competitive salary and performance-based incentives.
  • The chance to work with a passionate team in an innovative industry.

    Perks at Gamdom:
  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

Join Us

Become a vital part of delivering memorable experiences for our VIP players. Apply now to be part of Gamdom's exciting journey in the iGaming and crypto space

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