VIP Account Manager

2 weeks ago

London, Greater London, United Kingdom Crypto Full time £90,000 - £120,000 per year

We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement. This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto. 

Key Responsibilities:

Client Relationship Management:

  • Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.

  • Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.

  • Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.

Performance & Revenue Growth:

  • Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.

  • Monitor client usage and AUM to uncover growth opportunities and retention risks.

  • Drive product adoption and trading frequency by surfacing relevant features and tools.

Client Strategy & Collaboration:

  • Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.

  • Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.

  • Help grow the business through referrals, network expansion, and deep relationship-building.

Requirements

  • 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services
  • Proven ability to manage high-value/HNW clients with exceptional service standards
  • Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly)
  • Fluent in one or more languages relevant to your regional market; strong cultural awareness and appreciation required
  • Highly organized, data-driven, and performance-oriented
  • Confident communicator and trusted advisor with strong interpersonal skills
  • Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment

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