Customer Service Administrator

1 week ago

Welwyn Garden City AL, United Kingdom Pioneering People Full time £26,000 - £27,500 per year

CUSTOMER SERVICE ADMINISTRATOR & TECHNICAL SUPPORT – FULL TIME / WELWYN GARDEN CITY / £26,000 - £27,500

Our client has a brand new opening for an enthusiastic Customer Service Administrator & Technical Support

They are an award-winning provider of telecoms and digital solutions to the business sector - recognised for quality of service and boasting an impressive portfolio of corporate clients.

They are looking for a really efficient, well organised person who has either technical experience or a willingness to learn as technical support is a key part of the role, to join their amazing Customer Service team. Working in a positive, friendly and supportive environment with a team who are passionate about managing and serving corporate clients.

In return, the Customer Service Administrator Can Expect:

  • Competitive salary of £26,000 - £27,500
  • 20 days annual leave, rising to 25 days after completion of your first year (PRO RATA)
  • Company pension, Employee Benefits Portal, Free car parking
  • Company performance based bonuses
  • Work in a friendly company & be appreciated for your hard efforts
  • Opportunity for personal development

The Customer Service Administrator Role:

This Customer Service Administrator role is a great blend of providing 1st & 2nd line support, as well as being responsible for the associated administration - therefore an excellent telephone manner combined with accurate admin skills are vital for the role.

Key Responsibilities of the Customer Service Administrator:

  • Providing support to Corporate Clients on a wide variety of mobile and fixed line enquiries (via phone and email)
  • Dealing with network providers to resolve technical queries (full training will be provided)
  • Liaising with suppliers for quotations / general enquiries
  • Processing new business for mobile and fixed line services
  • Proactive project management
  • Providing support to the sales team
  • General office administration duties including updating databases
  • Producing monthly and ad hoc client reports in Excel (full training will be provided)

Skills & Experience Required:

  • Enthusiastic with a "can do attitude"
  • Technical experience or a willingness to learn technical support as this is a key part of the role
  • Someone who loves to "take ownership"
  • Accurate with good attention to detail
  • Good organisational skills
  • Able to use their own initiative as well as working as part of a team
  • Ability to learn new tasks

What's Next?

Don't miss out Apply for this fantastic Customer Service Administrator position now, and we'll be in touch.

Job Type: Full-time

Pay: £26,000.00-£27,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Profit sharing

Work Location: In person

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