Music Operations Executive

1 week ago


Manchester, New Hampshire, United Kingdom GigPig Full time

Music Operations Executive

Location: Manchester office

Employment Type: Full-time

Working Hours: Includes regular weekend coverage

Salary: £25k-30k depending on experience

About the Role

We're looking for a tech savvy, people focused Music Operations Executive to join our team at GigPig.

This full-time position will add vital capacity to our Customer Support and Music Operations teams by managing day-to-day artist and venue interactions on our platform. This is a hands on role that involves direct artist support, booking coordination, weekend coverage, and continuous collaboration with internal teams.

You'll also represent the artist community and play a key role in communicating feedback, helping shape platform improvements. This is an exciting opportunity for someone eager to grow within a fast paced tech/music environment.  A clear route for progression is built into the role, with opportunities to grow across music operations and key account management.

About GigPig

Driven by the belief that every venue can be a stage, GigPig is the fastest growing live music and entertainment marketplace, gig management and booking platform. Designed specifically to empower hospitality operators and gigging musicians, it currently facilitates around 2000+ seed music gigs in the UK every weekend.

Key Responsibilities

Artist Support & Communication

  • Handle artist queries via chatbot and inbox, including login issues, profile support, and tech troubleshooting
  • Communicate booking updates and cancellations, and coordinate cover with venues
  • Manage and update artist favourites lists
  • Represent artist interests across the business and advocate for improvements

Operations & Admin

  • Manage artist cancellations and communicate with venues
  • Support artist payment issue resolution
  • Track and escalate technical bugs to the development team
  • Manage inbound calls and support with weekend coverage
  • Manage bookings via favourites lists and other key tools
  • Save time on cancellations, venue re-training, and artist messaging

Systems

  • Oversee responses to artists by Apes (automated/assisted platform engagement system)
  • Cancellations, profile edits, and technical support
  • Payment and general queries

Candidate Profile

  • Confident using digital platforms; tech-savvy and adaptable
  • Excellent phone manner and communication skills
  • Must be based in Manchester
  • Experience in sales, hospitality, music, or tech

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