Graduate - Operations Assistant - Freight Forwarding/Shipping

1 week ago

Poole BH AG, United Kingdom IVSS Full time £26,000 - £30,000 per year

Position: Operations Assistant

Location: Wallisdown Road, Poole/Bournemouth

Job Type: Full-time

Responsibilities

As an Operations Assistant, you will play a crucial role in our operations team, contributing to the efficient handling of import and export processes. Your responsibilities will include:

Documentation Management

  • Prepare and manage import and export documentation in compliance with relevant regulations and standards.

  • Ensure accuracy and completeness of all shipping documents.

End-to-End Shipping Process

  • Coordinate and oversee the end-to-end shipping process, from booking to delivery.

  • Collaborate with carriers, freight forwarders, and other stakeholders to optimize shipment schedules and routes.

Customer Support

  • Provide exceptional customer support by addressing inquiries, resolving issues, and keeping clients informed about the status of their shipments.

  • Act as a liaison between customers and various departments to ensure smooth communication and timely resolution of concerns.

Logistics Coordination

  • Assist in coordinating logistics activities, including transportation, warehousing, and distribution.

  • Monitor and track shipments to ensure on-time delivery and customer satisfaction.

Compliance and Regulations

  • Stay informed about international trade regulations and compliance requirements.

  • Ensure adherence to customs and trade regulations in the handling of shipments.

Multilingual Skills

  • Fluency in additional languages is a bonus. The ability to communicate with customers in multiple languages will be advantageous in serving our diverse clientele.

Qualifications / Experience

- Education: Preferred Degree Level

  • Prior office work experience

  • Strong communication and interpersonal skills.

  • Ability to build and maintain positive customer relationships.

  • Results-driven with a proactive and self-motivated attitude.

  • Multilingual skills are a bonus.

  • Detail-oriented with a focus on accuracy and efficiency.

  • Ability to work collaboratively in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

  • On-site parking

Education:

  • Bachelor's (required)

Work Location: In person

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