Freight Reservation Assistant

For Brittany Ferries (BF), the best way to travel is to take the time to travel by sea. **"Do you have a sense of service and organization? Join our team as a Freight Reservation Assistant and play a key role in the efficient management of our logistics operations"** As Freight Reservation Assistant you will be responsible for converting and handling all freight requests in a professional manner received from customers through all communication channels. You will be involved in the following activities: - **Customer communication**_ - Liaise with all customers via different communication channels giving them up-to-date information on their cargo, space and drivers within the company’s care. - Register freight bookings and train customer representatives for their own online bookings via Brittany Ferries (BF) portal. - Assist and help customers on relevant process or procedures which they may need - Contacting clients in the event of disrupted or cancelled sailings, providing alternative sailings. - **Freight Bookings**_ - Monitoring future bookings by contacting clients to ensure utilisation and confirming vehicle details. - Internally collaborate with Commercial Managers to ensure that the vessels are utilised to full capacity. - Process exceptional bookings (abnormal, heavy loads, livestock, cabins) following company guidelines - Handle service disruption following company guidelines - Collate various manifests for each sailing in line with the company guidelines - Communicate with port and terminal staff to ensure smooth and efficient running of the vessel and terminal operations. - Provide support weekend on-duty calls on a voluntary roster basis **Profile required**: We are looking for a dynamic and passionate individual who is ready to take on the challenges of Freight Reservation with flying colours. Experience within shipping, transport, tourism or FMCG (Fast-Moving Consumer Goods) industry is an advantage. To preferably be a Graduate/Degree level or equivalent by experience. If you're a collaborative player, a skilled communicator, this is the opportunity for you. The profile we're looking for: - You are proactive and able to work on your own initiative and as part of a team. - You are comfortable taking ownership of projects and provide recommendations, i.e. you have developed a mentality of problem-solver towards customers. - You are able to work well under pressure, meeting deadlines, having a high degree of flexibility - You have very good communication and customer service skills, you are proactive - You speak very well English. A second language like French or Spanish is strongly recommended to master. - You have a sense on how to use Transport Reservation/ Booking System and you have skills and general knowledge of computer systems such as Outlook, Word, Excel, PowerPoint, etc... - You are attracted to sea ferries and have a sense of shortsea routes/ships. Training will be provided for the processing of bookings in BF inhouse system as well as of hazardous and explosive loads via on-ground and on-line e-learning courses. Role is based in **Poole, Dorset at the Poole Freight Reservations department.** Hybrid (remote/office) working possible by arrangement with line manager and in line with BF policy. **This is a temporary contract for 12 months**. We offer a competitive salary and benefits package, including flexible working arrangements and opportunities for professional development. Join us at Brittany Ferries **Learn more about Brittany Ferries...** The most rewarding way to travel is by sea... For over 50 years, Brittany Ferries has been connecting people, boosting trade and contributing to the development of the coastal regions of Western Europe. With nearly 2,000 permanent employees, Brittany Ferries is one of the largest employers in Western Europe. **Job Type**: 12-month contract Salary range : 22.000£-23.000£ Work Location: In person with the possibility of hybrid work ( work from home 2 days per week after 6 month of training) Mandatory mastering one additional language between French or Spanish (B2 min.) on top of English (C1/ C2) **Job Types**: Full-time, Fixed term contract Contract length: 12 months Pay: £22,000.00-£23,000.00 per year Additional pay: - Bonus scheme Work Location: In person Application deadline: 30/05/2025