Customer Service and Administration Assistant

1 week ago

London, Greater London, United Kingdom amicable Full time

About Us
Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we've shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably.

We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society.

amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change.

Our values bring our purpose to life and makes what we do and how we do it unique: we are
Kind
to everyone we encounter, we embrace
Trust & Professionalism
, with a quest for
Customer Focus
that drives us to be more
Pioneering
.

We are proud to be part of the
*Octopus Group*
.

About The Role
In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values. In this role you will develop transferable skills and gain experience in the divorce and separation process.

*You will be required to work from our East Sheen office (SW14 8AE) Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).
 Key Responsibilities*
As a Customer Support and Administration Assistant, you will:

  • Provide outstanding customer service to our customers to support the progress of their separation in a timely manner,
  • Help customers with queries (via phone, live chat and email), answering them in a timely and efficient manner delivering beyond our customers' expectations and performing to the highest professional standards,
  • Manage customer data accurately and efficiently on our various tech platforms,
  • Cover incoming/outgoing post, email correspondence from court, and other administrative duties,
  • Support the divorce specialist teams with their cases as required,
  • Liaise with the court to track cases when required,

About You

  • A degree in a legal discipline,
  • Interest in family law,
  • Strong communication skills and confidence to speak to our customers and ability to adjust to their communication style to direct them and answer queries,
  • Exceptional level of accuracy and attention to detail,
  • Fluency in English,
  • Proficiency and confidence working with IT systems and technology,
  • Ability to work autonomously and take accountability for your workload,
  • Strong organisational skills and ability to check details to ensure accuracy and efficiency,
  • Ability to plan and manage your own workload efficiently,
  • Proactivity and flexibility – our team members work efficiently and support each other,
  • Right to work in the UK.

Compensation, Perks & Benefits

  • Basic salary of £28,000 per annum,
  • Private healthcare insurance,
  • Group life assurance,
  • Employee assistance programme,
  • Pension scheme (after three months of employment),
  • 28 days holiday plus bank holidays per annum,
  • Cycle to work scheme,
  • Company laptop.

We respect and value people's differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.

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