Service Administrative Assistant

Centiel UK Ltd

Job Description for Service Administrative Assistant

To provide administrative assistance within the Service Team. This is an important role to assist primarily in supporting the workload of the Service and Compliance Manager by providing professional administrative support.

Employment Basis: Permanent

Working Hours: Full Time

Location: Remote (Home-Based)

General responsibilities will include:

• Assisting the Service and Compliance Manager to ensure service projects, engineering maintenance visits and contract renewals are processed in an accurate and timely manner
• Maintaining and creating electronic customer records
• Liaising with customers by phone and email
• Liaising with suppliers by phone and email
• General administrative tasks

Accountabilities & Responsibilities

Administrative Tasks - Service Dept

• Assist with ordering parts and raising related supplier purchase orders
• Assist with sending order confirmations to customers
• Assist with setting up new customer service records and customer files
• Assist with preparing maintenance contract documentation
• Assist with scheduling maintenance visits with customer, setting up tasks on electronic engineers' diaries and ensuring the engineers have all relevant documents
• Assist with chasing confirmation of maintenance visits, maintenance contracts and remedial visits
• Assist with closing completed maintenance reports and updating customer records
• Assist with closing completed remedial works and updating customer records

Relationships and Contacts

Reports to: Service and Compliance Manager

Working with Service Team

Organisation Relationships

Frequent contact with field engineers, sub-contractors

Works closely with key managers, particularly Operations/Service.

External Business Relationships

Regular telephone/email contact with external customers and suppliers.

In addition to the above the Service Administrative Assistant is required to comply with all and any reasonable requests made by the Managing Director and/or Service and Compliance Manager

This job description is subject to periodic review and amendment if appropriate.

Person Specification for Service Administrative Assistant

In order to achieve Centiel UK Ltd's vision of being their customers' power protection & solutions supplier of choice, all Centiel UK employees must be instinctively customer focused and put the needs of the customer first in all things.

From a behavioral perspective the Administrative Assistant must: -

• Be honest & open and act with complete integrity in everything they do
• Treat everyone, including customers, suppliers & fellow employees, with patience, tolerance & respect
• Be keen to learn & develop both as a person and in the role
• Be confident enough to confront any behaviors that do not conform to the company's vision & values
• Be proud to be part of the Centiel team and to always present themselves as a positive "Ambassador" of the company

From a skills perspective the Administrative Assistant must:

• Be fluent in English
• Be numerate and literate
• Be flexible and well organised
• Be a good negotiator and persuader
• Have good written & verbal communication skills
• Be capable of working on their own or as part of a team
• Be proficient in the use of Microsoft word, excel and email
• Be proficient user of the internet
• Have experience of working in an office environment
• Have experience of liaising with customers
• Be self-motivated
• Have an attention to detail

This person specification is subject to periodic review and amendment if appropriate.

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 2 years (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote