Technical Support Services Engineer

About The Role
Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career; with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we're enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

What will you be doing?

Magdalene is seeking a skilled and enthusiastic Transmission Technical Support Engineer to join our Technical Support Services team, ideally located within commuting distance of our NOC in St Ives, Cambridgeshire. The role involves providing 2nd/3rd line mission-critical support to Managed Services customers, working independently and collaboratively with colleagues, the Network Operations Centre, and Field Engineering teams.

Prioritising and resolving faults within SLA

Updating customers and fault tickets regularly

Supporting NOC engineering tasks

Delivering system solutions for builds and upgrades

Offering technical consultancy for tenders

Conducting internal/external training

Participating in the emergency on-call rota

What you'll bring?

10+ years in telecoms installation, commissioning, and support

Expert in CWDM/DWDM fault finding (Huawei, Ekinops, Ciena, ADVA)

Skilled in optical/ethernet testing (BER, RFC2544, Y.1564, OSA, OTDR)

Strong PDH/SDH and IP networking knowledge

Familiar with Nokia, Keymile, Marconi systems and NMS platforms

Excellent problem-solving and analytical skills

Self-motivated with a strong desire to learn

Confident communicator with clear written and verbal skills

Calm under pressure

Desirable: CCNA/CCNP, Network+, ITILv3/v4

Desirable : Mobile or Radio experience

What's in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

Matched or contributory pension scheme

Online GP service, 24 hours a day, 365 days a year

Employee assistance programme

My Rewards portal, access to 1000's of retail discounts

Life assurance

Cycle to work, salary finance and give as you earn schemes

Enhanced maternity, paternity leave and adoption leave

Reward and recognition schemeIn addition, this role offers;

Company car/Car allowance

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more

Discretionary bonus scheme

25 days annual leave plus bank holidays

Recommend a friend - get rewarded for introducing people to usAbout us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We're responsible and go further for our people, clients, communities and the planet

We're open and seek new and better ways of exceeding expectations

We're together and as one team; the whole is greater than the sum of the parts

We're ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It's an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.