Process Analyst

Job Overview

Business Segment: Personal & Private Banking

Location: JE, St Helier, Saint-Helier, La Motte Street 47-49

Job Type: Part-time

Job Ref ID: A-0001

Date Posted: 11/12/2025

Job Description

NOTE: This role is not open to Relocation or Sponsorship. Jersey residents are eligible to apply.

This role is a 12-month Fixed Term Contract

To analyse and optimise business processes within Operations for a country or business unit to improve efficiency, reduce costs, and enhance customer experience. The role involves collaborating with various stakeholders to identify gaps, recommend improvements, and ensure processes are aligned with world class operational excellence standards and regulatory requirements.

Qualifications

Minimum Qualification:

Advanced Diploma in Engineering Sciences Study Direction (Required)

First Degree in Engineering Sciences Study Direction

Experience Required :

3 - 4 years experience in Operations

Experience in working with cross-functional teams and managing stakeholder relationships.

Knowledge of banking products, operations, and regulatory requirements in the financial sector.

5 - 7 years experience

Experience and knowledge of process improvement methodologies (i.e. Lean Six Sigma or Lean), and the ability to interpret data.

Experience in business analysis, process flow and business process improvement.

Experience required in development and implementation of RPA solutions using various automation tools.

Operations business lines knowledge / experience – understanding of business line products and the inter-connectedness of other products (upstream and downstream) in the value chain.

Key Outputs :

Execute on Business Process Management plans and provide input to the execution of strategic objectives and track progress through BPM plans.

Define the problem and / or opportunity statement for operations excellence or small automation improvements and agree on the high-level value chain to ensure a smooth end-to-end process and strong solution is obtained.

Develop business cases for operations excellence or small automation initiatives by setting the baseline, quantifying the benefits, obtaining business buy-in and track benefits for identified continuous improvement and ensure benefits are realised as per the stated objectives.

Collaborate with the relevant stakeholders to identify and understand the identified opportunities for business process improvement and/or small automation, by gathering the required data to obtain a comprehensive understanding of the end-to-end business process.

Partner with business stakeholders to design and develop the end-to-end Process Visualisation diagram to depict the current

state of the Business / Operations as well as ensure an understanding and alignment on focus points that can be targeted to improve Business / Operations.

Additional Information

Behavioural Competencies:

Articulating Information

Challenging Ideas

Embracing Change

Empowering Individuals

Exploring Possibilities

Interacting with People

Interpreting Data

Making Decisions

Resolving Conflict

Team Working

Thinking Positively

Upholding Standards

Technical Competencies:

Automation Acumen

Client Relationship Management

Coaching and Mentoring Operational Practices

Collaboration

Continuous Improvement

Continuous Process Improvement

Creative Problem Solving

Data Analytics & Visualization

Data Measurement

Operations Risk Management

Process Analysis and Redesign

Process Governance

Process Management

Solution Design & Enablement

Use of Process Design Tools & Systems

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or