Client Services Administrator

7 days ago

Wellingborough NN RN, United Kingdom EXCELSIOR BUSINESS SUPPORT SERVICES LTD Full time £12,210 - £25,000 per year

Join Our Staff Bank

As a member of our Staff Bank, you will play a key role in supporting our clients and internal teams through high-quality administrative and business support.

Responsibilities

  • Provide daily administration support to assigned clients.
  • Management and processing of all client administration processes; maintaining regular client contact and keeping them informed of progress.
  • Deliver an efficient, friendly, and professional service for all clients, providers, professional partners, and visitors
  • Answer incoming calls, taking initiative to deal with clients and enquiries.
  • Liaise with clients to obtain information relating to project or workload pipeline.
  • Input and maintain accurate client records on back-office system Monitor and, where necessary, chase outstanding debtors.
  • Maintain the daily task tracker
  • Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets.
  • To have a good understanding of the businesses' products or services and be able to advise others about them.
  • Produce reports, presentations and briefs
  • Ensure processes and workflows / tasks are followed in-line with standards

Skills & Experience Required

  • Previous administration experience preferred
  • Good knowledge of Microsoft 365 programmes and desirably MS Excel.
  • Good knowledge of Google Drive and MS One-drive
  • Good organisation skills, with an ability to prioritise your workload and meet deadlines Excellent verbal and written communication skills
  • Takes personal responsibility for consistently delivering high quality work
  • Discretion and confidentiality
  • Experience using Canva.
  • Interest in Social media management - Facebook & Instagram

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or qualifications at any time based on business needs.

Job Types: Part-time, Zero hours contract

Pay: From £12.21 per hour

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Employee mentoring programme
  • Flexitime
  • Free parking
  • On-site parking

Work Location: In person

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