Client Services Administrator

7 days ago

Kettering NN, United Kingdom LSL Property Services PLC Full time £25,000 - £35,000 per year

Job Locations: UK-Kettering Job Profile:

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land's End to John O'Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

We currently have a vacancy for Client Services Administrator within Central operations.

The Client Services Administrators will make sure excellent customer care, and communication, ensuring client service turnaround and quality requirements are met on all occasions. To provide an efficient, effective and professional telephone service to all customers and achieve operational excellence in all aspects of activities, processes and procedures undertaken. This requires a high degree of accuracy and attention to detail in processing the varying queries that are received.Strong telephony experience is a must for the role.

Your main responsibilities will include:

    • To answer all incoming customer enquiries and provide information as requested.
  • Ensure messages are accurately relayed to the appropriate person promptly.
  • Chase outstanding queries and jobs.
  • By co-operation, all team tasks are completed
  • Make outbound calls within agreed service Level requirements.
  • Monitor and update case exceptions
  • Actively manage the client pipeline
  • Support team members with customer enquiries.
  • Ensure company Data Protection policy and security processes are adhered to.
  • To provide support to all colleagues to ensure the objectives of e.surv and LSL Group are met.
  • Promote e.surv in all written and oral communications.
  • Ensure all customer expectations are met. A customer is defined as anyone who requires a service, a response or information.
  • Ensure company policies are adhered to at all times

Knowledge, qualifications and expertise

  • Work planning and organisational skills.
  • Excellent communication skills, both written and verbal
  • Attention to detail
  • Ability to work under your own guidance and plan your own time
  • Excellent communication skills
  • Ability to challenge processes where improvement has been identified
  • IT skills (including Microsoft Excel, Word and Outlook and internal systems).

This role is fully remote.

Interested ? Call Alka Tarafdar on or email on

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.

e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.

  • Client Services Administrator

    1 week ago

    Kettering, Northamptonshire, United Kingdom LSL Property Services plc Full time £25,000 - £35,000 per year

    UK-KetteringTrading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land's End to John O'Groats and Northern...

  • Client Services Administrator

    7 days ago

    Wellingborough NN RN, United Kingdom EXCELSIOR BUSINESS SUPPORT SERVICES LTD Full time £12,210 - £25,000 per year

    Join Our Staff BankAs a member of our Staff Bank, you will play a key role in supporting our clients and internal teams through high-quality administrative and business support.ResponsibilitiesProvide daily administration support to assigned clients.Management and processing of all client administration processes; maintaining regular client contact and...

  • Client Services Administrators

    2 weeks ago

    Kettering, United Kingdom e.surv Full time

    Job Profile: Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern...

  • Sales Administrator

    3 days ago

    Kettering NN, United Kingdom TRI Consulting Ltd Full time

    TRI Consulting are recruiting for an organised and detail-oriented Sales Administrator for a full time, office based opportunity in Kettering.The successful candidate will play a vital role in supporting the sales department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows. This role offers an...

  • Service Administrator

    1 week ago

    Kettering, United Kingdom Versalift UK Full time

    **Service Administrator** Location - Kettering, NN15 5YT Salary - £21,000 - £22,000 Duration - Permanent / Full Time Versalift are the world’s largest vehicle mounted platform manufacturer. We have over 50 years of experience in the design and manufacture of premium quality access equipment. Due to continued growth, we are looking to recruit an...

  • Team Leader Client Services

    1 week ago

    Kettering, United Kingdom LSL Property Services Full time

    Job ProfileTrading since 1989 Chartered Surveyors is the UKs number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John OGroats and Northern Ireland. This gives...

  • Lettings Administrator

    1 day ago

    Kettering NN, United Kingdom Belvoir Full time

    Belvoir are looking for an experienced Lettings administrator to join their team in their Kettering office.Job Type: PermanentWorking Hours: Monday to Friday 9am to 2:30pm, every 3rd Saturday 9am to 2pmSalary: £19,000Commencement date: ASAPThe right person should beMotivatedOrganisedBe able to use their initiativeAble to work in a teamMain responsibilities...

  • Customer Service Administrator

    4 days ago

    Kettering, United Kingdom SF Group Full time

    SF Recruitment is excited to be working with a successful and established business in Kettering who is looking for an experienced Customer service Administrator to join their team. A permanent role, offering £20,000 - £21,000pa depending on skills and experience. This is a great opportunity for anyone looking to advance their career in customer service...

  • Service Administrator

    1 week ago

    Kettering, United Kingdom Executive Network Group Full time

    **Job Title: Service Administrator** **Location: Northamptonshire** **Package: Competitive Basic Salary, 24 Days Holiday Plus Bank Holiday, Company Pension, Life Assurance, Full Training.** **We are looking for a Service Administrator to join a market leading manufacturer based in the Northamptonshire area.** **This is a company who pride themselves on...

  • Sales Administrator

    2 weeks ago

    Kettering NN UA, United Kingdom Lubriage Ltd Full time

    Company DescriptionMANNOL UK & IRELAND is the official distributor of high-quality automotive oils, lubricants, and car care products across the UK and Ireland. We offer German-engineered solutions for personal, commercial, and industrial vehicles, including engine oils, gear oils, additives, and car care products designed for optimal performance and...