Service Administrator

2 days ago

Wellingborough, United Kingdom Altitude Safety Ltd Full time

As a member of our Administration Team, you will play an active role in supporting both our service/maintenance team. You will be liaising with internal staff and customers to progress and process service jobs and will support the smooth running of our onsite servicing from booking to completion. You will also be required to carry out tasks within the general administration team to offer additional support to the existing team when required. This position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation.

**Key Areas of Responsibility**:

- Building and maintaining good relationships with both internal stakeholders and our suppliers;
- Effectively communicating with customers and suppliers and ensuring that queries/problems are resolved in a timely manner and efficiently;
- Quoting customers for in-house servicing and for third party repairs;
- The completion of general administrative tasks - Liaising with multiple suppliers on pricing, lead times and delivery schedules;
- Liaising with customers to schedule and confirm engineer visits;
- Processing onsite paperwork, ensuring that clients receive the appropriate certification;
- Monitoring the quality of the goods and services received;
- Taking a flexible approach to the role and its responsibilities during busy periods to support the needs of the team.

**The Person**:
Knowledge
- Customer service experience, from within a business to business environment is essential;
- Previous experience of working in a busy administration department;
- Purchasing and stock control experience;
- Knowledge of the safety equipment sector.

**Skills**:

- Excellent customer service and people skills;
- Good communication skills and an excellent phone manner;
- Strong time management, planning, and prioritisation skills;
- Good attention to detail;
- Competent user of IT systems;
- Ability to work flexibly and multitask. Job Description - Service Administrator

Behaviour
- Must be a team player and work well with fellow colleagues;
- Conscientious with a positive attitude;
- Self motivated and able to work on their own initiative, but can also take instruction;
- Take ownership of problems and offer solutions;
- Professional and proactive approach.

Pay: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 31/10/2024

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