Warehouse Customer Service Administrator

2 weeks ago

Wellingborough, United Kingdom Yusen Logistics (UK) Full time

Job Ref

VTFWEL00437

City:
Wellingborough

Department

Contract Logistics

Salary

Status

Full Time

Type

Permanent

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a warehouse Customer Service Administrator at our Control Tower in the Wellingborough site (NN8 6BS). The role will be Monday - Friday working 09:00 - 17:30 and will offer a salary of £25,854 per annum.

As a warehouse Customer Service Administrator you will provide effective, efficient, timely and professional administrative support to meet customer contract requirement. Planning deliveries based on product availability and customer requests. Preparing and processing relevant delivery documents.

Company Benefits
25 days' holiday (excluding bank holidays)
Opportunity for Unpaid Leave
Free Eye Test *
Employee Referral Scheme
Cycle to Work scheme
Critical Illness Cover
Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
On Site Mental Health First Aiders
Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
Tailored development and career opportunities

What you will do

Deal with customer queries about deliveries and collections and ensure that all all-relevant reports are sent to the customer at the agreed times
Develop and maintain excellent customer relationships, acting as the key customer contact for delivery / Pod queries
Ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures
Raising any perceived or actual problems with line manager at the earliest opportunity to effect timely resolution
Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence
Ensure all company procedures including Health and Safety are adhered to, including absence, performance, standards of behaviour, taking due consideration of company values
To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures.
Effectively investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues.

Key Skills/experience
Excellent Customer Service Skills
A proficient user of the wider MS Office programmes
- Excel
A good team player with a strong work ethic
Ability to work under pressure and meet the deadlines
Excellent communication skills, both written and verbal
Ability to work on own initiative as well as part of a team
Self-motivated with a can-do attitude
Experience of working in a fast-paced environment

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