Customer Liaison Officer

Designated Workplace:

49 Westgate, Skelmersdale, WN8 8LP

Designated Workstyle:

Mobile Office Based Worker

Salary:

£26,403 to £28,142 per annum

Post Type:

Full Time

Hours:

36 per week

Tenure:

Permanent

Published:

Friday 05 December 2025

Closing Date:

23.59 hours GMT on Sunday 21 December 2025

Reference:

HR

Why Us?

It's time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role

In this role, you'll be at the heart of delivering exceptional customer experiences and ensuring every voice is heard. Your work will help to shape a culture of continuous improvement, supporting key objectives and priorities that make a real impact. You'll play a vital part in developing smarter, evidence-driven approaches that raise the bar for performance.

You'll monitor and communicate progress against key performance measures, while helping to create new indicators and ambitious targets that keep us moving forward. Your ability to identify, communicate, and mitigate risks will be essential in maintaining the highest standards.

This is a hands-on role where you'll engage with every aspect of customer service and compliance. Working closely with customers, internal teams, and external partners, you'll assist the delivery of repairs and testing with minimal disruption—making the process seamless and stress-free. Collaboration is key: you'll support the Repairs & Servicing Team in working across the organisation and alongside Elected Members, colleagues at all levels, and partner organisations.

If you're passionate about excellence, thrive on collaboration, and want to make a tangible difference, this is your opportunity to shine.

To find out more about West Lancashire Borough Council, Please follow the link to access our Recruitment Pack and view the attached

About You

You will ideally come from a housing background and have experience of working in a repairs/maintenance environment. You will possess excellent It skills and willing to undertake any training on our internal housing management systems. You must be proactive, and passionate about achieving results.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.

• Role Profile and Person Specification

by clicking the button above. If you require further information or your application will not submit then please call or email

For general employability support please contact the employability team at

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

An Equal Opportunities Employer -

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.