Tenant Liaison Officer

4 days ago

Skelmersdale, United Kingdom Parker Jones Group Ltd Full time

Tenant Liasion Officer required

Salary £30k plus package

Tenant Liaison Officer

Department: Operations

Are you passionate about supporting communities and helping residents feel informed, valued, and reassured during improvement works to their homes? We’re looking for a proactive and personable Tenant Liaison Officer to join our team and play a key role in delivering a positive resident experience on our projects.

This is an ideal opportunity for someone with customer-facing experience in the construction sector who enjoys building relationships, solving problems, and making a real difference to local communities.

What You’ll Be Doing

As a Tenant Liaison Officer, you’ll be the main point of contact for residents before, during, and after works to their homes. Your role is all about communication, support, and ensuring a smooth, stress-free process for everyone involved.

You will:

Build strong, trust-based relationships with residents, offering clear guidance and reassurance throughout the works

Identify vulnerable tenants and ensure they receive the right support

Keep all resident information secure and GDPR compliant

Manage queries and concerns, providing fast and fair resolutions

Work closely with clients, subcontractors, and site teams to keep communication seamless

Carry out resident consultations, choice events, and individual inductions

Complete property condition surveys, including photos and documentation

Profile residents and collaborate with site teams to plan access and working methods

Arrange appointments and access for works

Prepare resident communication packs and information materials

Support community initiatives and Social Value activities

You’ll be an essential bridge between residents and the project team—ensuring everyone feels informed, respected, and supported.

What We’re Looking For

Essential:

GCSEs or equivalent

Minimum 1 year of customer-facing experience within the construction sector

Strong communication and people skills

Well organised with the ability to manage a busy workload

Understanding of basic Health & Safety and GDPR requirements

A proactive, empathetic, and solution-focused approach

Full UK driving licence

Desirable:

Basic understanding of retrofit projects

Experience working with vulnerable residents

Who You Are

You’re empathetic, approachable, and confident working with a wide range of residents. You enjoy solving problems, communicating clearly, and keeping things running smoothly. You take pride in your work, value strong relationships, and genuinely care about delivering great customer experiences

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