Guest & Owner Experience Manager - Devon Bay

5 days ago

Paignton, Torbay, United Kingdom Hoburne Full time

Location

Paignton

Discipline:

Guest & Owner Experience

Salary:

DOE

Contact name:

Richard Ridley

Contact email:

Job ref:

016963

Published:

25 minutes ago

We would love you to join our team if you have the skills and attributes we are looking for as a Guest and Owner Experience Manager.

The successful candidate will benefit from:

  • Competitive pay
  • Hoburne benefits platform
  • Hoburne Team Card which includes 50% off Food and Drink
  • Free membership at Hoburne Golf Parks
  • Discounts on holidays
  • Access to our leisure facilities on all our parks
  • Enhanced Parental leave * (T & C's apply)
  • 33 working days holiday (pro-rata for part-time)
  • Access to our Employee Assistance Programme (EAP)

To oversee all guest and owner interactions, ensuring a seamless experience and delivering exceptional service. This role includes managing reception, aftersales, owner accounts, complaints, and tailored itineraries, while maintaining operational excellence and maximising revenue opportunities.

As the Guest and Owner Experience Manager, you are the heart of the holiday park's Owners and Holiday maker's Journey, ensuring both have a positive and memorable experience. By combining strong administrative capabilities with a customer-first approach, you will play a critical role in maintaining the park's reputation, fostering long-term relationships, and driving overall success.

This role is permanent role, offering 37.5 hours. Candidates must be able to work variable hours including weekends and Bank Holidays.

If you think you have the experience, skills and attributes we are looking for, please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation ( Protected Characteristics ). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.

HM

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