Claims Handler

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser.  HFIS Limited is part of Brown & Brown (Europe) Limited.

Working options | Office-based with optional rotational remote working in line with divisional requirements

Working pattern | Full time

Working hours | 37.5 (Monday – Friday) hours per week

Reports to | Broking Department Lead 

What we're looking for:

We're looking for someone with experience of working in a claims environment to join our Property Claims team as a Claims Handler. You'll need excellent attention to detail and be able to plan organise and meet set deadlines, as you'll be entering data onto client records and ensuring that they're completed within service standards.

We need people who are passionate about delivering excellent customer service as you'll be monitoring claims and keeping customers and other relevant parties informed of the progress of claims. You'll be preparing written responses to enquiries and being the first point of contact for to provide advice and guidance, so excellent communication skills are a must.

You'll be working closely with your team and communicating with people internally and externally, so you'll need to be an effective team player and able to build effective working relationships.

Some of the things you'll get up to:

• Accurately recording and analysing information in order to validate and proceed with the claim
• Negotiating, settling and/or repudiating claims within delegated limits of authority and referring all claims above delegated authority to underwriters with recommendations
• Acting in accordance with the agreed procedures and protocols under Delegated Authority Schemes
• Processing and maintaining client/departmental emails
• Maintaining diary systems by written and oral communications
• Servicing calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals
• Answering, resolving and/or transferring inbound phone calls when required

We'd like you to have:

• An excellent level of written and spoken English and Mathematical skills
• Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required
• Drive and self-determination with the ability to identify problems and implement solutions
• Ability to demonstrate flexibility and adaptability
• Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry

Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme
• As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.