Receptionist/Administration Assistant

Overview

The Receptionist/Administration Assistant will be the first point of contact for clients, visitors, and callers. The role combines administrative responsibilities, customer service, and sales support duties to ensure smooth day-to-day operations.

The Prism Power Group of Companies provides a complete package of power system technologies to a principally blue-chip client base from its extensive technical portfolio of products and services.

The role will be based at our offices in Watford, UK.

Key Responsibilities

• Reception Duties:
• Greet visitors and clients in a professional and friendly manner.
• Manage incoming calls and direct them appropriately.
• Handle general enquiries via email, phone, and in person.
• Ensure the reception area is tidy and welcoming.
• Manage meeting areas and arrange food and drink for meetings where required.
• Maintain and manage appointments, and bookings.
• Administration:
• Assist the team in administrative tasks.
• Update and maintain CRM systems and sales databases.
• Support the team with customer communications.
• Social Media & Marketing:
• Strengthen our global brand positioning and lead our digital communication strategy.
• Develop, execute, and oversee engaging social media content plans across platforms (Instagram, Facebook, LinkedIn, TikTok, YouTube).
• Produce compelling, brand-aligned copy and high-quality visual materials.
• Coordinate website content updates and communicate brand news, events, and recognitions.
• Prepare and distribute newsletters and digital marketing materials.
• Monitor and analyse campaign performance using analytics tools, reporting key KPIs.
• Liaise with external collaborators, including photographers, designers, and media partners.

Essential Qualifications

• GCSEs or equivalent in English and Mathematics.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience in a customer-facing role (receptionist, front-of-house, or similar).
• Experience in an administrative role, ideally within an office environment.

Please note applicants must be resident and have the permanent right to work and remain in the UK in order to apply.

Skills and Abilities

• Customer Service Excellence: Strong interpersonal skills with the ability to create a welcoming environment for clients and visitors.
• Communication Skills: Clear and professional communication, both written and verbal.
• Organisational Skills: Ability to manage multiple tasks and priorities efficiently, particularly in a busy environment.
• Attention to Detail: High level of accuracy in administrative tasks, data entry, and handling sales documentation.
• Sales Support Ability: Ability to support sales teams with administrative tasks, such as generating quotes, processing orders, and liaising with clients.
• Time Management: Ability to work under pressure and manage time effectively to meet deadlines.
• Team Player: Collaborative and able to work well with different teams, including sales, marketing, and management.

Desirable Skills and Experience

• Experience in an administration or similar role, particularly within a customer-focused environment.
• Knowledge of CRM systems (HubSpot)
• Ability to handle confidential information and maintain a professional approach at all times.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Watford WD18 8RH: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance

Work authorisation:

• United Kingdom (required)

Location:

• Watford WD18 8RH (required)

Work Location: In person