Technical Support Administrator

LendInvest is the UK's leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.

A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.

About your work

We're looking for a proactive and enthusiastic Technical Support Administrator to join our growing IT team. This is an excellent opportunity for an aspiring IT professional with a foundational understanding of IT support, eager to develop their skills in a fast-paced and supportive environment. You'll be the first point of contact for our internal users, providing essential technical assistance and ensuring the smooth operation of our internal workspace technologies.

Key Responsibilities

• Provide firstline technical support to all internal users, addressing IT related issues via various channels (e.g., in person, ticketing system (Jira, Slack).
• Diagnose, troubleshoot, and resolve a wide range of hardware and software problems, escalating complex issues to senior IT staff where necessary.
• Support and maintain our internal workspace applications, including but not limited to G Suite (Gmail, Drive, Calendar, Docs), Slack, and other collaboration tools.
• Perform basic administration tasks within these applications (e.g., password resets, group management).
• Create and manage user accounts across various internal systems and applications.
• Provision new hardware (laptops, desktops, peripherals) for new hires and existing staff, ensuring they are configured correctly and ready for use.
• Provide hardware support for both macOS and Windows devices, including setup, configuration, basic troubleshooting, and peripheral support.
• Assist with onboarding new employees by setting up their IT accounts, devices, and access to necessary systems.
• Maintain accurate records of all support requests and resolutions within our ticketing system.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles to empower users and streamline support processes.
• Actively participate in IT team meetings and contribute to continuous improvement initiatives.
• Over time, you'll gain exposure to and contribute to the support of our proprietary mortgage origination and servicing platforms.

About you

• A minimum of 12 months of experience in an IT support role, helpdesk position, or significant work placement/internship experience in IT.
• Experience with an IT Service Management (ITSM) ticketing system.
• Experience with Google Workspace and/or Microsoft 365
• Familiarity and practical experience with both macOS and Windows operating systems.
• Experience or strong familiarity with common internal workspace applications such as G Suite (Gmail, Google Drive, Google Docs, etc.) and Slack.
• A solid understanding of basic networking concepts (TCP/IP, Wi-Fi).
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving abilities and a methodical approach to troubleshooting.
• A positive, can-do attitude with a strong commitment to providing excellent customer service.
• Ability to work independently and as part of a team in a dynamic environment.
• Eagerness to learn new technologies and continuously develop skills.

Benefits & perks

• Competitive salary + company bonus scheme
• Hybrid working policy
• 25 days holiday (increasing with the length of service)
• Private healthcare
• Enhanced parental leave
• Matched pension contributions up to 4%
• Critical illness cover
• Employee Assistance Programme & Mental Health support
• Life assurance
• Regular performance reviews to promote a culture of growth and development
• Leadership training for managers
• Give as you earn scheme for charitable donations
• Support for attending conferences and professional learning & development
• Discounts via Perkbox
• Cycle to work scheme
• Season ticket loan
• Electric car loan scheme
• Monthly socials & annual offsite

Diversity, Inclusion & Belonging at LendInvest

At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.