Technical Administrator

**Job Title - Technical Administrator**

**JOB SPECIFICATION**

Reports to: Head of Engineering

Contract: Full Time, Permanent

Hours: Monday to Friday, 08:00 to 17:00

Based: Glasgow HQ

**Salary**: £24,128

**ABOUT PRIME SECURE**

We are an award-winning, privately-owned, Glasgow-headquartered business providing security system and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow HQ, with occasional travel required to our regional offices in St Albans, Hertfordshire and Altrincham, Cheshire.

We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow.

**ABOUT THE ROLE**

We are seeking a proactive and detail-oriented Technical Administrator to support our engineering operations across the UK. The role involves managing key administrative tasks, handling job allocations, maintaining system records, and ensuring efficient communication with engineers and customers.

This position is ideal for someone with strong organisational and multitasking skills who thrives in a fast-paced environment.

Our core values:

- Integrity
- Customer Excellence
- Plain-Speaking
- Agility
- Courage & Conviction.

**WHO YOU ARE**
- You are tech savvy and have a real can-do, hands-on attitude
- You are a massive team player and used to working in a fast paced and exciting atmosphere
- You are IT literate and be very much a people-person.

**Essential Skills**
- Proven experience in an administrative role, preferably in engineering or operations.
- Strong organisational and time-management skills.
- Excellent communication skills, both verbal and written.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and familiarity with SharePoint.
- Ability to manage multiple tasks effectively and prioritise workload.

**Preferred Skills**
- Experience with Alt Logic or similar job management software.
- Knowledge of sim management systems and device monitoring platforms.
- Understanding of reporting and billing processes.

Experience is more important to us than formal qualifications, but you’ll need to demonstrate your ability to manage a busy and ever-changing workload.

**KEY RESPONSIBILITIES**

**Job and System Management**
- **Update CRM**: Ensure accurate updates, including allocating assets to sites, updating customer details, arming times, and recording statics and transformer information.
- **Distribute Jobs to Engineers**: Allocate jobs on CRM prioritising oldest jobs first.
- **Review “Completed with Issues” Jobs**: Examine completed jobs with issues and ensure follow-up actions are taken then raise jobs appropriately.
- **Camera Checks**: Dial into Towers using the device monitor and use the portal for

**Reporting and Billing**
- **Prepare the Daily Install/Decoms Sheet**: Compile a daily report of installs, decommissions, and chargeable reconfigurations, and send it to accounts for billing purposes.
- **Contra Charges**: Check the live fleet document for contra charges, generate PDFs for relevant jobs, and send them to accounts on a weekly basis.

**Timelapse and Remote Viewing**
- **Timelapse Management**: Dial into timelapse cameras, download images from the past 24 hours, and save them to SharePoint.
- **Remote Viewing Setup**: Create user accounts for systems, add QR codes to templates, and send them to customers.

**Sim and Device Updates**
- **Sim Portal Updates**: Update the portal and CRM whenever there are installs, decommissions, or sim changes (e.g., provider changes).
- **Device Monitor Updates**: Ensure the device monitor is updated after every install or decommission.

**Communication and Customer Support**
- **Control Calendar**: Oversee and maintain the shared calendar to ensure smooth operations.
- **Customer Issue Resolution**: Take ownership of customer issues until they are resolved, providing regular updates to customers throughout the process.

**TEAM REPORTING & STRUCTURE**

The Technical Administrator will report to the Head of Engineering.

**EQUALITY & DIVERSITY**

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, they are committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.

**Job Types**: Full-time, Permanent

Pay: £24,128.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person