Director, Employee Proposition and Experience

1 week ago

London, Greater London, United Kingdom HSBC Full time £85,000 - £105,000 per year
Role purpose
  • Provide the join up, and representation from People, Governance & Communications (PG&C), across Group Infrastructure teams to define and align on the employee experience priorities for the Bank;
  • Shift the mindset to see the experience through the colleague's eyes and not just through the bank's organisational structures;
  • Shape the articulation of HSBC's employee value proposition; and
  • Provide the interlock with the Head of Customer & Culture and Enterprise Risk, supporting the discharge of the Chief People & Governance Officer accountabilities for organisational culture.
  Governance and Committee Memberships
  • Member of the People Strategy & Innovation (PSI) People Leadership team.
  • Member secretariat for the Employee Experience Forum (to be established)
  Principal Accountabilities and Responsibilities   Employee Proposition
  • Partner with Businesses and Group Infrastructure teams, through PG&C leads, to define the enterprise employee value proposition for HSBC.
  • Collaborate with Communications and Employer Brand teams to effectively articulate and promote the proposition both internally and externally.
  • Establish guidelines to facilitate the localization of the proposition for specific markets, business units, or infrastructure teams, such as Technology.
  • Develop and implement measures, reporting, and insights to assess the impact and effectiveness of the proposition, working closely with PSI partners on insights and analytics. 
  Employee Experience
  • Collaborate with Transformation and Technology teams across Group Infrastructure to create a 'human-centered' approach from the outset of design through delivery.
  • Act as a central integrator – influencing and holding accountable other functions that impact the employee experience (e.g. Technology, Real Estate, Internal Communications).
  • Establish a formal 'CX Council' enabling closer collaboration and accountability to define and document key end-to-end employee experience journeys and identify moments that matter.
  • Work with employee listening and dialogue to enable the 'voice of the employee' and translate these outputs together with wider listening data into actionable insights and demonstrate ROI.
  • Define and agree OKRs and key measures (as a single source of true for CX data).
  • Develop frameworks e.g. employee personas to support the definition, testing, and validation of experience initiatives. 
  Organisation Culture (To Be Defined)
  • Define roles and responsibilities as part of the review process with the Head of Customer and Culture, and Enterprise Risk.
  • Review and reset culture measurement policies and procedures, ensuring ongoing responsibility for effective discharge as the second line of defense (2LoD) in the context of the wider People Management policy. 
  Leadership & Teamwork
  • Proactively collaborates with the wider Group Infrastructure teams and senior leaders to define the vision and strategy for employee experience. 
  • Provide leadership and mentor teams across the wider PSI function, fostering a culture of creativity and innovation.

Functional Knowledge
  • Deep understanding of employee value proposition (EVP) design and execution, including market positioning, talent segmentation, and integration with employer branding and culture initiatives.
  • Strong knowledge of employee experience strategy and life-cycle design, covering moments that matter, engagement, onboarding, development, and retention.
  • Proven expertise in leveraging data-driven HR insights and employee listening to inform experience enhancements.
  • Familiarity with total rewards, wellbeing, and recognition frameworks, and how these link to organizational performance, culture, and inclusion goals.
  • Proven experience of partnering with Technology, and wider functions to align principles and priorities, leveraging technology and innovation to deliver leading experience outcomes.
  Others
  • Balances complex stakeholder needs and expectations and continually strives to manage ambiguity through collaborating with global colleagues and shares this global perspective to build effective teams who in turn develop future talent.
  • Support the achievement of finance and resource planning.

  • Product Proposition Director

    1 week ago

    London, Greater London, United Kingdom OLIVER Agency Full time £60,000 - £120,000 per year

    Established in 2004,OLIVERis the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with...

  • Director Head of Consumer Propositions

    2 weeks ago

    London, Greater London, United Kingdom Spotify Full time £80,000 - £120,000 per year

    Spotify is evolving how our Premium portfolio comes to life, shaping the way we package features and content into meaningful propositions for listeners around the world.We are now hiring for a Director, Head of Consumer Propositions, that will partner with cross-functional teams to design the propositions that underpins Spotify's next chapter of growth: how...

  • Associate Director of Sales

    2 weeks ago

    London, Greater London, United Kingdom Elite Employee Full time £90,000 - £97,000 per year

    Rare opportunity to join a leading military charity in a senior role.This is a new post with a real chance to influence the charity's direction as they revamp their fundraising.Lead Major Partnerships. Transform Income. Support the Armed Forces Community.ScopeMy military charity is seeking applicants from those who consider themselves high performing Head of...

  • Proposition Associate

    2 weeks ago

    London, Greater London, United Kingdom Titan Wealth Full time £35,000 - £55,000 per year

    The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As...

  • Proposition Associate

    5 days ago

    London, Greater London, United Kingdom Titan Wealth Holdings Limited Full time

    The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to.  As...

  • Customer Experience Proposition Manager

    2 days ago

    London, Greater London, United Kingdom Marks & Spencer Full time £60,000 - £150,000 per year

    DescriptionWhat you'll doWe're looking for a Customer Proposition Manager to help shape the future of retail at M&S. This role is all about creating innovative, tech-led experiences in our stores that make shopping easier, more enjoyable and more connected. Working closely with our Digital & Technology teams, you'll turn bold ideas into reality—whether...

  • Product and Proposition Manager

    2 weeks ago

    London, Greater London, United Kingdom Barclays Full time £50,000 - £80,000 per year

    Job DescriptionPurpose of the roleTo manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the...

  • Global Head of Employee Experience

    6 days ago

    London, Greater London, United Kingdom Sitecore Full time £120,000 - £180,000 per year

    Description About Us:    At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.   Our foundation is our...

  • Customer Proposition Manager

    2 weeks ago

    London, Greater London, United Kingdom Legal & General Full time £40,000 - £80,000 per year

    Company DescriptionLegal & General (L&G) is a leading UK financial services group and major global investor.We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of the world's largest asset managers and provide powerful...

  • Global Head of Employee Experience

    2 weeks ago

    London, Greater London, United Kingdom Sitecore Full time £120,000 - £200,000 per year

    About Us:At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.Our foundation is our people—a diverse, passionate,...